We have installed Symantec BAckup Exec 2010 R2 on Windows 2008 Server. Everything was working fine until suddenly the services now fails to start. Tried rebooting but did not solve the problem. There are 3 services which fails to start.pls see the below logs for those 3 services. Starting Backup Exec Server on BACKUPSVR-WH. Error starting the service Backup Exec Server on BACKUPSVR-WH. Error code returned: The process terminated unexpectedly. Starting Backup Exec Job Engine on BACKUPSVR-WH. Error starting the service Backup Exec Job Engine on BACKUPSVR-WH. The dependency service or group failed to start. Starting Backup Exec Agent Browser on BACKUPSVR-WH. Error starting the service Backup Exec Agent Browser on BACKUPSVR-WH. The dependency service or group failed to start. Symantec Backup Exec is a dependency service for job engine and agent browser, hence those two are not starting unless the exec server is starting. the server is in domain using admin credentials. googled the error but could not found much any help would be appreciated Thanks Ahsan

Everyday BE runs a database maintenance and creates a backup of the BE database. Try to reload the last good database. Open BEutility.exe->right click on the media server->Recover database->select drop existing database and reload from backup. Note: Do make a copy of the data folder before performing the above step

What is the status of the BE device and media service? Check the event viewer for any error message related to services.

Is your Backup Exec database server up and running ? (normally it is an SQLExpress instance on the Backup Exec Media server).

BE device and media service is started. No as such there are no events logged except for the service has stopped. All the SQL services are running. Also Symantec backup exec management service is also stopped.

Run Live update or Make sure you install the following hotfix http://www.symantec.com/business/support/index?page=content&id=TECH128298 re-enter the service account information for the backup exec services and try starting the services again . Could you please post the event Which you getting when you try to start the server service ? Open a Command window to the Backup Exec (BE) path and type: beserver -console Let us know what error you get when you run the above command.

...best way to do this is to use BEutility.exe and change the serice details there, also making sure the account isn't locked out for whatever reason (I have seen this cause services to not start up!). and if need be, repair your BEDB using BEutlity.exe which is a non-intrusive way of checking for, and repairing any issues with it.

Error Starting backup Exec 2010 R2 Services.

14 Replies

AmolB
Moderator
14 years ago
What is the status of the BE device and media service?

Check the event viewer for any error message related to services.
ZeRoC00L
Level 6
14 years ago
Is your Backup Exec database server up and running ?
(normally it is an SQLExpress instance on the Backup Exec Media server).
Ahsan
Level 3
14 years ago
BE device and media service is started. No as such there are no events logged except for the service has stopped.

All the SQL services are running.

Also Symantec backup exec management service is also stopped.
RahulG
Level 6
14 years ago
Run Live update or Make sure you install the following hotfix

http://www.symantec.com/business/support/index?page=content&id=TECH128298

re-enter the service account information for the backup exec services and try starting the services again .

Could you please post the event Which you getting when you try to start the server service ?

Open a Command window to the Backup Exec (BE) path and type: beserver -console
Let us know what error you get when you run the above command.
CraigV
Moderator
14 years ago
...best way to do this is to use BEutility.exe and change the serice details there, also making sure the account isn't locked out for whatever reason (I have seen this cause services to not start up!).

and if need be, repair your BEDB using BEutlity.exe which is a non-intrusive way of checking for, and repairing any issues with it.
Ahsan
Level 3
14 years ago
When i ran the command beserver - console..got the following results...

[9264] 06/06/11 10:46:03 -1 Privilege is enabled.

[9264] 06/06/11 10:46:03 -1 Checking for 'Take ownership of files and other

objects' privilege.

[9264] 06/06/11 10:46:03 -1 LookupPrivilegeValue( ) found privilege.

[9264] 06/06/11 10:46:03 -1 Privilege is enabled.

[9264] 06/06/11 10:46:03 -1 Not checking for 'Act as part of the operating s

ystem' privilege as it is not needed for this environment.

[9264] 06/06/11 10:46:03 -1 Initializing ACE...

[9264] 06/06/11 10:46:03 -1 Cblmanger, shutdown Immenient: started.

[9264] 06/06/11 10:46:03 -1 Cblmanger, shutdown Immenient: complete.

[9264] 06/06/11 10:46:03 -1 Cblmanger, check shutdown Ready: started.

[9264] 06/06/11 10:46:03 -1 Cblmanger, check shutdown ready: complete.

[9264] 06/06/11 10:46:04 -1 Initializing work queue...

[9264] 06/06/11 10:46:04 -1 Read from Registry: DBTimeoutInSec=30 ServerInternal

=0x0

[9264] 06/06/11 10:46:04 -1 Server Connection String = Application Name=BEWS Ser

ver;Provider=SQLOLEDB.1;Integrated Security=SSPI;Persist Security Info=False;Ini

tial Catalog=BEDB;Data Source=BackupSVR-WH\BkupExec;Locale Identifier=1033;

[9264] 06/06/11 10:46:04 -1 Initializing Persistent Store (BACKUPSVR-WH\BkupExec

, BEDB, Backup Exec Server, 30 seconds)...

[9264] 06/06/11 10:46:04 -1 Attemp to GetMyPartition ComputerName=BACKUPSVR-WH P

artitionID=0 PartitionGUID=4f8f459e-0f2c-47fd-9a55-5d5b9ab6ff0c

[9264] 06/06/11 10:46:04 -1 InitializePartition() Data partition ID from registr

y=0

[9264] 06/06/11 10:46:04 -1 GetMyPartition() Data partition to use for 'BACKUPSV

R-WH' is 0

[9264] 06/06/11 10:46:04 -1 InitializePartition() returning 0x0

[9264] 06/06/11 10:46:04 -1 Successfully GetMyPartition ComputerName=BACKUPSVR-W

H PartitionID=0 PartitionGUID=4f8f459e-0f2c-47fd-9a55-5d5b9ab6ff0c OldComputerNa

me=BACKUPSVR-WH

[9264] 06/06/11 10:46:04 -1 InitializePartition() ok, partitionID=0, oldComputer

Name=BACKUPSVR-WH

[9264] 06/06/11 10:46:04 -1 Creating Business Objects...

[9264] 06/06/11 10:46:04 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 2 wait hint: 300000

[9264] 06/06/11 10:46:04 00 VSN BO Initialization succeeded.

[9264] 06/06/11 10:46:04 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 3 wait hint: 300000

[9264] 06/06/11 10:46:04 -1 Server Configuration: Getting network configuration.

..

[9264] 06/06/11 10:46:04 -1 ServerConfigBO:GetFeatureText, The Unknown Option's

ID is 97

[9264] 06/06/11 10:46:04 -1 ServerName:BACKUPSVR-WH, ActiveNodeName:,

InstanceName:BkupExec, DatabaseName:BEDB.

[9264] 06/06/11 10:46:04 01 Server Configuration: BEServer schema version checks

OK.

[9264] 06/06/11 10:46:04 01 Server Configuration: Check eval option expiration w

orkitem added.

[9264] 06/06/11 10:46:04 01 CServerConfigBO::GetFIPSVersionInfo() BECryptoGetCry

ptoLibraryVersionText()=OpenSSL FIPS 1.1.2

[9264] 06/06/11 10:46:04 01 CServerConfigBO::Initialize( ): stopping telemetry t

hread

[9264] 06/06/11 10:46:04 01 Server Configuration: Initialization Complete.

[9264] 06/06/11 10:46:04 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 4 wait hint: 300000

[9264] 06/06/11 10:46:04 02 Ownership: Initialization Complete.

[9264] 06/06/11 10:46:04 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 5 wait hint: 300000

[9264] 06/06/11 10:46:04 03 JobManBO: starting initialization...

[9264] 06/06/11 10:46:04 03 JobManBO: initialization complete...

[9264] 06/06/11 10:46:04 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 6 wait hint: 300000

[2676] 06/06/11 10:46:04 01 CServerConfigBO: Telemetry StopService failed (1062)

.

[9264] 06/06/11 10:46:04 04 CAuditLogBO: Initialization completed.

[9264] 06/06/11 10:46:04 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 7 wait hint: 300000

[9264] 06/06/11 10:46:04 05 AdammAdminBO: Initialization Start.

[9264] 06/06/11 10:46:04 05 AdammAdminBO: Initialization Complete.

[9264] 06/06/11 10:46:04 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 8 wait hint: 300000

[9264] 06/06/11 10:46:04 -1 LoginAccount: Initialization Started. BO=6.

[9264] 06/06/11 10:46:04 05 AdammAdminBO::Update() - Parent = NULL , Entity = CR

EDENTIAL_ENTITY

[9264] 06/06/11 10:46:04 05 AdammAdminBO::Get() - Parent = NULL , Entity = DEVIC

E

[9264] 06/06/11 10:46:04 05 AdammAdminBO::Get() - hr = 0x0

[9264] 06/06/11 10:46:04 05 AdammAdminBO::Update() - Parent = NULL , Entity = CR

EDENTIAL_ENTITY

[9264] 06/06/11 10:46:04 05 AdammAdminBO::Get() - Parent = NULL , Entity = DEVIC

E

[9264] 06/06/11 10:46:04 05 AdammAdminBO::Get() - hr = 0x0

[9264] 06/06/11 10:46:04 06 LoginAccount: Initialization Complete. BO=6.

[9264] 06/06/11 10:46:04 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 9 wait hint: 300000

[9264] 06/06/11 10:46:04 07 Resource: Initialization Complete.

[9264] 06/06/11 10:46:04 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 10 wait hint: 300000

[9264] 06/06/11 10:46:04 08 ServersBO: Initialization Complete.

[9264] 06/06/11 10:46:04 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 11 wait hint: 300000

[9264] 06/06/11 10:46:04 09 CMediaServerPoolBO: Initialization completed.

[9264] 06/06/11 10:46:04 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 12 wait hint: 300000

[9264] 06/06/11 10:46:04 10 ScriptMgrBO: Initialization Started. BO=10.

[9264] 06/06/11 10:46:04 -1 Operation: Verify default availability window.

[9264] 06/06/11 10:46:04 -1 Operation: success.

[9264] 06/06/11 10:46:04 10 **** THE SCRIPT MANAGER IS NOT ENFORCING NDMP backup

selection restrictions ****

[9264] 06/06/11 10:46:04 10 ScriptMgrBO: Initialization Complete.

[9264] 06/06/11 10:46:04 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 13 wait hint: 300000

[9264] 06/06/11 10:46:04 11 MessageQueue: Initialization Started.

[9264] 06/06/11 10:46:04 11 MessageQueue: Shrinking DAT files.

[9264] 06/06/11 10:46:04 11 MessageQueue: Start Dump of Original File.

MSGQ Data File: 0: msgq0000000000.dat

[9264] 06/06/11 10:46:04 -1

Entering CMQBO : DumpMsgQContents.

MSGQ Data File: 0: msgq0000000000.dat

[9264] 06/06/11 10:46:04 -1 There are 1 allocated items in the machine's memory

pool.

[9264] 06/06/11 10:46:04 -1 There are 0 allocated items in the queue's memory po

ol.

[9264] 06/06/11 10:46:04 -1 There are 0 allocated items in the message's memory

pool.

[9264] 06/06/11 10:46:04 -1

The ?? allocator is NOT full.

[9264] 06/06/11 10:46:04 -1

NextMsgID:-790097190, OrigMsgID:-790097190.

[9264] 06/06/11 10:46:04 -1 No machine data found.

[9264] 06/06/11 10:46:04 -1 Leaving CMQBO : DumpMsgQContents

MSGQ Data File: 0: msgq0000000000.dat

[9264] 06/06/11 10:46:04 -1

NextMsgID:-790097190, OrigMsgID:-790097190.

Sorted: 0: msgq0000000000.dat

MSGQ Data File: 0: msgq0000000000.dat

[9264] 06/06/11 10:46:04 -1 CMsgReader, Rewriting data but no machine records we

re read in.

[9264] 06/06/11 10:46:04 11 MessageQueue: Start Dump of new MODIFIED file.

[9264] 06/06/11 10:46:04 -1

Entering CMQBO : DumpMsgQContents.

MSGQ Data File: 0: msgq0000000000.dat

[9264] 06/06/11 10:46:04 -1 There are 1 allocated items in the machine's memory

pool.

[9264] 06/06/11 10:46:04 -1 There are 0 allocated items in the queue's memory po

ol.

[9264] 06/06/11 10:46:04 -1 There are 0 allocated items in the message's memory

pool.

[9264] 06/06/11 10:46:04 -1

The ?? allocator is NOT full.

[9264] 06/06/11 10:46:04 -1

NextMsgID:-790088440, OrigMsgID:-790097190.

[9264] 06/06/11 10:46:04 -1 No machine data found.

[9264] 06/06/11 10:46:04 -1 Leaving CMQBO : DumpMsgQContents

[9264] 06/06/11 10:46:04 11 MessageQueue: Shrinking DAT files Completed.

[9264] 06/06/11 10:46:04 01 CServerConfigBO::Query (CBemLicenseInfo) - No archiv

e option installed. EV Embedded status defaults to true.

[9264] 06/06/11 10:46:04 11 MessageQueue: OptionDDMUsable false

[9264] 06/06/11 10:46:04 11 MessageQueue: Not licensed for DDM.

[9264] 06/06/11 10:46:04 11 MessageQueue: Initialization Complete.

[9264] 06/06/11 10:46:04 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 14 wait hint: 300000

[9264] 06/06/11 10:46:04 12 Djm: ComputerName:BACKUPSVR-WH, NodeName:BACKUPSVR-W

H. CASServer:. ssoState:0, ssoPrimaryServer:.

[9264] 06/06/11 10:46:04 01 CServerConfigBO::Query (CBemLicenseInfo) - No archiv

e option installed. EV Embedded status defaults to true.

[9264] 06/06/11 10:46:04 01 ServerConfigBO:GetFeatureText, The Unknown Option's

ID is 97

[9264] 06/06/11 10:46:04 12 Djm: pMMSFeature is NOT installed, setting mmsUsable

FALSE.

[9264] 06/06/11 10:46:04 12 Djm: pCASOFeature is null, casoUsable set to FALSE.

[9264] 06/06/11 10:46:04 12 Djm: mmsUsable is FALSE, so setting DjmEnabled to FA

LSE.

[9264] 06/06/11 10:46:04 12 Djm 3: DjmMgr:0, DjmClient:0.

[9264] 06/06/11 10:46:04 12 CDjmBO, CreatingMediaServer, Local: BACKUPSVR-WH.

[9264] 06/06/11 10:46:04 01 CServerConfigBO::Query (CBemLicenseInfo) - No archiv

e option installed. EV Embedded status defaults to true.

[9264] 06/06/11 10:46:04 01 ServerConfigBO:GetFeatureText, The Unknown Option's

ID is 97

[9264] 06/06/11 10:46:05 01 CServerConfigBO::Query (CBemLicenseInfo) - No archiv

e option installed. EV Embedded status defaults to true.

[9264] 06/06/11 10:46:05 01 ServerConfigBO:GetFeatureText, The Unknown Option's

ID is 97

[9264] 06/06/11 10:46:05 12 DjmBO, Initialize, Not a CASO and NOT an MMS, deleti

ng all DJM MsgQ for this machine.

[9264] 06/06/11 10:46:05 11 CMQBO : Validate() (BACKUPSVR-WH)-(DjmJRQ) Unknown E

rror !!!

[9264] 06/06/11 10:46:05 -1 Error(11/77): -536837656:BACKUPSVR-WH

[9264] 06/06/11 10:46:05 12 CQueueWrapper: DestroyQ, Failed delete: BACKUPSVR-W

H, DjmJRQ, 0xe00081e4.

[9264] 06/06/11 10:46:05 11 CMQBO : Validate() (BACKUPSVR-WH)-(DjmStatQ) Unknown

Error !!!

[9264] 06/06/11 10:46:05 -1 Error(11/77): -536837656:BACKUPSVR-WH

[9264] 06/06/11 10:46:05 12 CQueueWrapper: DestroyQ, Failed delete: BACKUPSVR-W

H, DjmStatQ, 0xe00081e4.

[9264] 06/06/11 10:46:05 11 CMQBO : Validate() (BACKUPSVR-WH)-(DjmVsnQ) Unknown

Error !!!

[9264] 06/06/11 10:46:05 -1 Error(11/77): -536837656:BACKUPSVR-WH

[9264] 06/06/11 10:46:05 12 CQueueWrapper: DestroyQ, Failed delete: BACKUPSVR-W

H, DjmVsnQ, 0xe00081e4.

[9264] 06/06/11 10:46:05 11 CMQBO : Validate() (BACKUPSVR-WH)-(DjmJobQ) Unknown

Error !!!

[9264] 06/06/11 10:46:05 -1 Error(11/77): -536837656:BACKUPSVR-WH

[9264] 06/06/11 10:46:05 12 CQueueWrapper: DestroyQ, Failed delete: BACKUPSVR-W

H, DjmJobQ, 0xe00081e4.

[9264] 06/06/11 10:46:05 11 CMQBO : Validate() (BACKUPSVR-WH)-(DjmAlrQ) Unknown

Error !!!

[9264] 06/06/11 10:46:05 -1 Error(11/77): -536837656:BACKUPSVR-WH

[9264] 06/06/11 10:46:05 12 CQueueWrapper: DestroyQ, Failed delete: BACKUPSVR-W

H, DjmAlrQ, 0xe00081e4.

[9264] 06/06/11 10:46:05 11 CMQBO : Validate() (BACKUPSVR-WH)-(DjmMms2Cas) Unkno

wn Error !!!

[9264] 06/06/11 10:46:05 -1 Error(11/77): -536837656:BACKUPSVR-WH

[9264] 06/06/11 10:46:05 12 CQueueWrapper: DestroyQ, Failed delete: BACKUPSVR-W

H, DjmMms2Cas, 0xe00081e4.

[9264] 06/06/11 10:46:05 11 CMQBO : Validate() (BACKUPSVR-WH)-(DjmJobViewQ) Unkn

own Error !!!

[9264] 06/06/11 10:46:05 -1 Error(11/77): -536837656:BACKUPSVR-WH

[9264] 06/06/11 10:46:05 12 CQueueWrapper: DestroyQ, Failed delete: BACKUPSVR-W

H, DjmJobViewQ, 0xe00081e4.

[9264] 06/06/11 10:46:05 12 DjmBO=12. : Initialization Complete.

CASO:0, APPO:0, DjmEnabled:0, Mgr:0, Clt:0, CasoServer:. nRetval=0x0.

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 15 wait hint: 300000

[9264] 06/06/11 10:46:05 13 Reports: Using default language = _EN

[9264] 06/06/11 10:46:05 13 Reports: Initialize for language = 1

[9264] 06/06/11 10:46:05 13 Reports: Setting remote server locations.

[9264] 06/06/11 10:46:05 13 Reports: Loading any new reports.

[9264] 06/06/11 10:46:05 13 Reports: Report Engine started.

[9264] 06/06/11 10:46:05 13 Reports: Initializing CRF.

[9264] 06/06/11 10:46:05 13 Reports: Initialization CRF Complete.

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 16 wait hint: 300000

[9264] 06/06/11 10:46:05 14 Job Completion BO: Initialization Complete.

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 17 wait hint: 300000

[9264] 06/06/11 10:46:05 15 Job History: Initialization Complete.

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 18 wait hint: 300000

[9264] 06/06/11 10:46:05 16 JobManager: starting initialization...

[9264] 06/06/11 10:46:05 16 JobManager: Initializing CAdammData...

[9264] 06/06/11 10:46:05 05 AdammAdminBO::Execute() - ADAMM_ADMIN_QUERY_ENTITY_B

Y_NAME.

[9264] 06/06/11 10:46:05 05 AdammAdminBO::Execute() - hr = 0x0

[9264] 06/06/11 10:46:05 01 CServerConfigBO::Query (CBemLicenseInfo) - No archiv

e option installed. EV Embedded status defaults to true.

[9264] 06/06/11 10:46:05 16 CJobManager::Deinitialize( ): killing dispatcher...

[9264] 06/06/11 10:46:05 16 CJobManager::Deinitialize( ): flushing cache...

[9264] 06/06/11 10:46:05 16 CJobManager::Deinitialize( ): empty cache...

[9264] 06/06/11 10:46:05 16 CJobManager::Deinitialize( ): remove alert monitor..

.

[9264] 06/06/11 10:46:05 16 CJobManager::Deinitialize( ): complete!

[9264] 06/06/11 10:46:05 16 CJObManager::Initialize( ) - initializing cache...

[9264] 06/06/11 10:46:05 16 CJobManager::Initialize( ) - loading schedules...

[9264] 06/06/11 10:46:05 16 CJobManager::Initialize( ) - 13 schedules loaded

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 19 wait hint: 300000

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 20 wait hint: 300000

[9264] 06/06/11 10:46:05 16 Job Dispatcher: GetServerIsRunningOnCluster()==FALSE

[9264] 06/06/11 10:46:05 16 Job Dispatcher: UseClusterRestart=0

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 21 wait hint: 300000

[9264] 06/06/11 10:46:05 16 CJobManager::LoadAllJobData( ): loading backup scrip

ts...

[9264] 06/06/11 10:46:05 16 CJobManager::LoadAllJobData( ): loading task definit

ions...

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 22 wait hint: 300000

[9264] 06/06/11 10:46:05 16 CJobManager::LoadAllJobData( ): loading solutions...

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 23 wait hint: 300000

[9264] 06/06/11 10:46:05 16 CJobManager::LoadAllJobData( ): loading work items..

.

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 24 wait hint: 300000

[9264] 06/06/11 10:46:05 16 CJobManager::LoadAllJobData( ): loading policies...

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 25 wait hint: 300000

[9264] 06/06/11 10:46:05 16 CJobManager::LoadAllJobData( ): making solution asso

ciations...

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 26 wait hint: 300000

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 27 wait hint: 300000

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 28 wait hint: 300000

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 29 wait hint: 300000

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 30 wait hint: 300000

[9264] 06/06/11 10:46:05 16 CJobManager::LoadAllJobData( ): generating workitem

linkages...

[9264] 06/06/11 10:46:05 -1 SetServiceStatus: state: SERVICE_START_PENDING check

point: 31 wait hint: 300000

[9264] 06/06/11 10:46:05 16 CJobManager::LoadAllJobData( ): recovering tasks...

[9264] 06/06/11 10:46:05 16 Job Dispatcher: RecoverActiveTask() job name= TestRu

n 00001 of DailyDiffBackup, JobState=16

[9264] 06/06/11 10:46:05 16 Job Dispatcher: Not restarting job

[9264] 06/06/11 10:46:05 16 Job Dispatcher: Setting job status=JOB_STATE_ERROR

C:\Program Files\Symantec\Backup Exec>
Ahsan
Level 3
14 years ago
hi craig

i dont find anything like BEutility.exe.

when i run it...it does not show up anything..it gives the error..windows cant find BEutility.exe

m using symantec 2010 r2.

In my Startup menu.. i find the following

1.0 Backup Exec License Assessment tool

2.0 Backup Exec Remote Agent Utility

3.0 Backup Exec 2010 (Application)
CraigV
Moderator
14 years ago
...it isn't part of Backup Exec's core product...do a search in the installation directory for BEutility.exe and you'll find it there...
Ahsan
Level 3
14 years ago
hi

i did find the beutility and did update the service details and repaired my db

but still the Backup Exec Server,Backup Exec Job Engine,Backup Exec Agent Browser and BackupExecRPC services are not starting..

Any thing else i can do to solve the problem
RahulG
Level 6
14 years ago
Check the followig document

http://www.symantec.com/business/support/index?page=content&id=TECH20486

Go to following registry path and rename the preFirstrun key to old

\HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail

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