error with RAWS installation
Hello,
a remote push installation of a remote windows agent fails with this error:
% install failed with error code -532459699 (a deinstallation of a previos raws faileds - registry cleaned manually and backup exec folders deleted) no be services are running) - a manual installation on the windows server brings shows error: another be agent is already installed - but thats not true
Symantec Backup Exec Remote Agent (TM) 13 Installation Log
10-07-2013,14:48:39 : EnumProcesses Counts: 102
10-07-2013,14:48:39 : Windows Operating System Version: 5.2
10-07-2013,14:48:39 : Checking for .Net Framework 2.0 SP 2.
10-07-2013,14:48:39 : Executing managed _Setup:
10-07-2013,14:48:39 : C:\BEW-7c969dabe5484b5f9fc61413aa504454\VxPushRA\RAWSX64\install\_Setup.exe
10-07-2013,14:48:40 : Loading XML from:
10-07-2013,14:48:40 : C:\BEW-7c969dabe5484b5f9fc61413aa504454\VxPushRA\RAWSX64\install\IFProducts.xml
10-07-2013,14:48:40 : ArgsDataParser::InitDictionary
10-07-2013,14:48:40 : AgentSeqDlgs::RawsDlgSequence
10-07-2013,14:48:40 : Set RAWS Media path: C:\BEW-7c969dabe5484b5f9fc61413aa504454\VxPushRA\RAWSX64\install\media\
10-07-2013,14:48:40 : RawsDlgSequence::CheckInstMode
10-07-2013,14:48:40 : BEOperations::BE_GetInstalledProdCodeVersion()
10-07-2013,14:48:40 : Found Current RAWS AMD64 Product.
10-07-2013,14:48:40 : Equal PIDs.
10-07-2013,14:48:40 : Error version: or 13.0.5204
10-07-2013,14:48:40 : RawsDlgSequence::ValidateCmdLine.
10-07-2013,14:48:40 : BEOperations::BE_GetInstalledProdCodeVersion()
10-07-2013,14:48:40 : Found Current RAWS AMD64 Product.
10-07-2013,14:48:40 : Die Installation ist aufgrund eines unerwarteten Fehlers fehlgeschlagen:Showing a modal dialog box or form when the application is not running in UserInteractive mode is not a valid operation. Specify the ServiceNotification or DefaultDesktopOnly style to display a notification from a service application.
10-07-2013,14:48:40 : at System.Windows.Forms.MessageBox.ShowCore(IWin32Window owner, String text, String caption, MessageBoxButtons buttons, MessageBoxIcon icon, MessageBoxDefaultButton defaultButton, MessageBoxOptions options, Boolean showHelp) at System.Windows.Forms.MessageBox.Show(String text, String caption, MessageBoxButtons buttons, MessageBoxIcon icon) at Symantec.BackupExec.AgentSeqDlgs.RawsDlgSequence.InitSharedData(SharedData pSharedData) at Symantec.IFrameSDK._Setup.ProductSequence.InitSharedData(SharedData data) at a.a(String[] A_0)
10-07-2013,14:48:40 : If this install is being run from a network share, copying the media locally and retrying the install may resolve this issue.
10-07-2013,14:48:40 : ERROR: Installation failed with error -532459699. GetLastError = :0
Hi,
problem is solved now.
I did the following steps:
Solution:
-Backup of registry has been made (it has been just exported)
-I copied it on my laptop
-Installed Notepad ++
-Opened his registry on my laptop with Notepad ++
-Searched the following reg key which is as default setted
“{B65C7DC6-0E86-449C-B619-57C36DF87C43}“
-This reg key and some other reg keys related to that reg key have been found and deleted
-Then searched for the two following reg keys:
“Backup Exec Version 2010R3
-----------------
{2E214FDB-1B99-4BF3-BEE4-43B82EB1D6AE} 32 bit RAWS
{56F39DA5-6287-4FD4-BCA4-870F8ABBFBCE} 64 bit RAWS”
-These two reg keys above have been also found and deleted, so this explains that actually it doesn’t matter if you have a 32 or 64 bit system installed because both of them have been found
-After these steps, the installation of RAWS went fine.
Please mark this as a solution.
Thank you very much.
