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snosurfur's avatar
snosurfur
Level 2
12 years ago

Exchange 2010 Backup : Updating Catalogs Very Long

When backing up Exchange Server 2010 it appears to backup the data with zero issues.  However, it takes 20+ hours to run a Differential backup due to the length of time it takes to update the catalogs.  This was an issue for us in the previous version of Backup Exec 2010 R3.  The issue was not consistent though.  For instance; in 2012 we had an issue in late July and early December.  The issue in July seemed to correct itself?  The issue from December is still ongoing.

The backup rate is at about 282 MB/min.  Whereas while updating catalogs runs at about 1 MB/min.  This definitely appears to be the issue as the entire backup is less than 10GB.  The full backup runs normally and does not take an extended period of time while updating catalogs.

For all Exchange backups we are running GRT.

Any help would be greatly appreciated.

2012
Agent for Microsoft Exchange Server
Agents
Backing Up
Backup and Recovery
Backup Exec
Best Practice
Configuring
MS Exchange
Troubleshooting

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  • kml's avatar
    kml
    Level 4
    12 years ago

    Thanks for the update snosurfur. Sometimes it works, sometimes not...

    Hope we'll have a fix soon.

  • Jaydeep_S's avatar
    Jaydeep_S
    Level 6
    12 years ago

    This is really frustrating and sorry for the all trouble. Could you please DM me the support ticket number if you had made one already. I will review it and also have it escalated as up as it can go.

  • snosurfur's avatar
    snosurfur
    Level 2
    12 years ago
    This apparently has become a known issue with Symantec. We have yet to see a solution to this problem after 3 months. I've been providing support with numerous logs and debugging information in hopes of finding a solution. Last I heard they are having the Engineers take a look at it and hoping to have a patch out soon. This is truly the worst I have seen from Symantec. I hope they will be able to find a solution for us very soon!
  • kml's avatar
    kml
    Level 4
    12 years ago
    Hi, did you have your problem fixed ? I have exactly the same issue : BE 2012 + Exchange 2010 Both with latest BE patchs Backup on deduplication disk storage GRT enable FULL backups OK Incremental backups ==> KO Job stucks on "Updating Catalogs" for hours. Backup job is small (about 10 GB) and seems ok.. Thanks in advance
  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    ...I've also hit the support flag here for you. If you get helped, please post back here with wha the solution was and close this off...

    Thanks!

  • snosurfur's avatar
    snosurfur
    Level 2
    12 years ago
    Yes. fully patched and remote agents up to date. There is plenty of free space on both Exchange and Backup Exec Media Server. I have opened a case with Symantec and had it escalated. This issue is ongoing since middle of December. I hope someone from Symantec support sees this and will assign someone to my case for assistance.
  • Gurvinder's avatar
    Gurvinder
    Moderator
    12 years ago

    http://www.symantec.com/docs/TECH198730

    Catalog Meta-Data job that runs after an Exchange Granular Recovery Technology (GRT) enabled backup set hangs and does not complete.

    Would recommend you to open a support case

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    Hi,

     

    Is your media server fully patched, and have these patches been push-installed to any remote servers?

    Do you also have enough free disk space on the data store that the Exchange server is hosted on? Lack of space can bring VMware down in performance if it doesn't have enough disk space, or has multiple snapshots it needs to commit.

    Thanks!