Forum Discussion

pels's avatar
pels
Level 3
12 years ago

File backups stuck in queued mode.

In a Caso with dedup disk our file backups suddenly is stuck in que, and they wont start.   Since the support page is down im posting this here.

Ive rebooted the server and services with the same results, also rebooted the caso server. 

All patches applied.

Seems like nothing is happing on the actuall dedup disk.

Anyone had same experience? or have tips of what to look for?

 

2012
Backing Up
Backup and Recovery
Backup Exec
Troubleshooting
  • pels's avatar
    pels
    12 years ago

    Sorry this has nothing to do with the MMS / CASO, seems like there is some currupted mediasets inside the dedup folder.  Its way beyond my skill to solve that, its at engineering atm.

6 Replies

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  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    ...right-click the job and see if there are any active alerts. If there are, then choose the option to respond to them.

    Alternatively, check the Alerts tab and see if anything is being reported there and post here if you need further help.

    Thanks!

  • pels's avatar
    pels
    Level 3
    12 years ago

    no alerts.

    Tried inventory of the dedup, and it was successfull. But the jobs are still in que mode.

  • Backup_Exec1's avatar
    Backup_Exec1
    Level 6
    12 years ago
    Hi If you are able to do inventory, but then no backup is running on dedup store , please try link below http://www.symantec.com/docs/TECH130103 Thanks
  • pels's avatar
    pels
    Level 3
    12 years ago

    This is Be2012 btw.

    Regarding the tech it reports

    c:\Program Files\Symantec\Backup Exec>crcontrol --processqueue
    OK

    c:\Program Files\Symantec\Backup Exec>crcontrol --processqueueinfo
    Busy   : no
    Pending: no

    Seems like it reports that it have nothing to do, however the jobs are in this state:

    There is alot of freespace on the storage.

    Server got 72 GB of RAM so that is not an issue.

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    ...if you're able to remove the MMS from the CASO, try that and see if the backups start up again. Once they complete, assuming they complete, then re-add the server back to the CASO and try again.

  • pels's avatar
    pels
    Level 3
    12 years ago

    Sorry this has nothing to do with the MMS / CASO, seems like there is some currupted mediasets inside the dedup folder.  Its way beyond my skill to solve that, its at engineering atm.