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kesmis's avatar
kesmis
Level 3
14 years ago

Final error: 0xe00084ec - A backup storage read/write error has occurred.


Good morning,

I recently gotten this error everytime my schedule job run on Symantec Backup Exec 2010

Final error: 0xe00084ec - A backup storage read/write error has occurred.

If the storage is tape based, this is usually caused by dirty read/write heads in the tape drive.  Clean the tape drive, and then try the job again.  If the problem persists, try a different tape.  You may also need to check for problems with cables, termination, or other hardware issues.

If the storage is disk based, check that the storage subsystem is functioning properly.  Review any system logs or vendor specific logs associated with the storage to help determine the source of the problem.  You may also want to check any vendor specific documentation for troubleshooting recommendations.
Final error category: Backup Media Errors

Tried to reinstall backup exec and repluging all cable but still fail.

Any solution or idea?

2010
Backup and Recovery
Backup Exec
BESR 2010
Error messages

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  • kesmis's avatar
    kesmis
    Level 3
    14 years ago
    Thanks for the reply guys. now i have patch my backup exec, i'll wait and see if the error appears again.
  • mrinal_sarkar62's avatar
    mrinal_sarkar62
    Level 6
    14 years ago

    Hi ,
    My self is Mrinal.
    I guess this is a hardware error.

    Have you checked the OS event  log for any error. I gues u'll find some thing in there.
    Try using OS backup utility to test the backup device.(eg- ntbackup. Start -> run -> type ntbackup). please do stop the backup exec service before using the OS backup utility.

    Please, provide the details of the OS event log.
    I am providing a link where you can have a overall details of the issue u were facing:-

    http://seer.support.veritas.com/docs/192216.htm

    Please do update us.


  • RahulG's avatar
    RahulG
    Level 6
    14 years ago
    Please follow the steps below

    1. Perform a disk-based backup to eliminate the tape device.
    2. Clean the tape drive.
    3. Run an inventory and quick erase on the tape media.
    4. Insert a different tape, preferably a brand new piece of media.
    5. Check the properties on the tape drive(s) in Windows Device Manager to ensure that the latest Symantec Tape Device Drivers are installed. Install the latest drivers for the tape drive if available.  For information about downloading and installing the latest Symantec drivers, please see the following link

     http://www.symantec.com/business/support/downloads.jsp?pid=15047

    Filter the list by applying "file types" as "drivers" then select your appropriate "product version"

    Refer the checks as per the following document http://support.veritas.com/docs/192216 contact our hardware vendore so then can help you test the steps mentioned in the document
  • pkh's avatar
    pkh
    Moderator
    14 years ago
    Have you cleaned your tape drive?

    If you have a manufacturer's diagnostic utility, run it to check that the drive is functioning correctly.  Make sure that you include a read/write test.
  • tomking's avatar
    tomking
    Level 3
    14 years ago

    Let me guess, you are using a Dell Tape Library? with LTO5?