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- Derek_HillLevel 4I am downloading this as we speak as Live Update doesn't pick this up. I have read through the instructions and basically is says you need to push the remote agent to all the clients again. As I am using the AOFO, this means a reboot on each client.
Before I go take on this step, I wanted to know if anybody has installed this hotfix yet and if yes, what have the results been.
Thanks.
Derek - Philip_PearsonLevel 6I have installed but I need to reboot my exchange server tonight before I get the results.
- Stephen_March_2Level 3Do you have a link to Hotfix 11, can't find it on their fabulous website
- Joshua_KaneLevel 6Stephen:
Here you go:
Link to download the 32 bit version of the hotfix: http://support.veritas.com/docs/287233
Link to download the 64 bit version of the hotfix: http://support.veritas.com/docs/287234
What issues does this hotfix resolve?
Exchange IS Backup to Tape with GRT enabled may not display all items for restore
Restore of Exchange IS Mail items using GRT may not correctly restore attachments or embedded items
Restore of Exchange IS Mail items using GRT may result in corrupt or missing mail messages
Restore of a Mailbox from GRT data results in the Remote Agent Stopping on the Media Server
Joshua Kane
Symantec - Stephen_March_2Level 3Thanks for the Link :-)
- Derek_HillLevel 4Ok,
I have installed HF11, rebooted, updated all the agents and the problem of not being able to restore a mailbox has NOT been resolved. The error message is different, before it was access denied, now it is the "Mailbox doesn't exist".
Job ended: Tuesday, February 06, 2007 at 8:51:51 PM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors
For additional information regarding this error refer to link V-79-57344-33928
Errors
Click an error below to locate it in the job log
Restore- \\POREXCH-001\Microsoft Information Store\First Storage Group Unable to restore any content for Hill, Derek because the Microsoft Exchange database that hosts that mailbox is offline or the mailbox doesn't exist.
So much for this hotfix. Needless to say I am disappointed.
Derek - Joshua_KaneLevel 6Derek:
Could you please provide me with a job log, and debug of the failed job?
To put the remote agent into debug please do the following
1) Go to the Services Applet under Start | Settings | Control Panel | Administrative Tools | Services
2) Double click on the "Backup Exec for Windows Servers Remote Agent" Service
3) Stop the service
4) Under the start up parameters put in the following "-debug"
5) Press the start button
Once this is done run your GRT job.
This will create a beremote debug log in you backup exec\logs directory.
Post your e-mail address and I will send you an e-mail so you can reply with the debug logs and the job log.
Joshua Kane
Symantec - Stephen_March_2Level 3I installed Hotfix 11 yesterday and rebooted server overnight. Just ran my first Backup with Verify selected and Backup ran for the first time with no errors :-)
I can now successfully backup my First Storage Group with Job Successfull status.
Problem is I attempted a restore of a delete outlook folder from my mailbox and received the following error:
e0001203 - An error ocourd while creating or accessing the directory specified for this operation ....... link V-79-57344-4611 Which takes me to a "no documents matched your search on veritas.com"
So at least a Backup doesn't kill my services and run over and over again, but its not much use if I can't restore!!!!!!!!!!! - Stephen_March_2Level 3Round two
*************
Just found this from Timothy Runion in another thread:
I think I have solved the problem, at least I am getting successful restores. I was getting errors running backup and restore jobs. This is what I have found to correct the problem within my environment. Exchanges uses a staging area to copy temp files to for running a restore. This option can be found by going into Tools-Options click on restore and make note of the path used for the media server. The problem for us was our backup was 61G when running a restore it needs exactly that much free space on the media server to store the temp files. Our media server had a 30G drive which wasn't near enough. The error code generated from Backup Exec was fairly vague so it took me a while to figure out where to troubleshoot. We put in a larger drive and the restore worked like a charm. One thing to note is if you try and use a mapped network drive as the location to store the temps, that doesn't work either. It must be a physical drive on the media server.
I have changed my restore temp folder and the job has now started. I have a 40Gb private store and it looks like it needs to restore the whole lot to a temp folder before it can get access to my data .
I will keep you posted.
Stephen - Stephen_March_2Level 3It works, well sort of. Successfull restored folder full of emails back into my Inbox, but the body of the email is blank. :-(
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