Forum Discussion

Nene's avatar
Nene
Level 6
9 years ago

Backup Exec 3600 R2 not showing hot fix TECH215884

Hello Support,

The Backup Exec 3600 R2  does not show the hot fix TECH215884 under the appliance update in the WebUI.

The appliance version running is

I have initiated the update download but there is no update detected

I need to upgrade  the appliance.

What can i do to ensure the hotfix works.

Thank you for your responses.

Backup and Recovery
Backup Exec 3600 Appliance
Upgrade
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    9 years ago

    Try this KB first - https://support.symantec.com/en_US/article.TECH224496.html

    If this does not help, pls log a formal support case. Thanks.

  • Nene's avatar
    Nene
    9 years ago

    Hi Vjware/Imosla,

    Thank you guys for the responses.

    I finally opened the case with Symantec support and after checking the hotfix was sent to me.

    I ran the exe and restarted net start winrm with the runas administrator cmd and the hotfix installed.

    I guess i need to go one more step higher to upgrade the appliance to R4 as I have seen on the forum.

     

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  • Nene's avatar
    Nene
    Level 6
    9 years ago

    Hi Imosla,

    Thank you for responding.

    I have gone through this HOWTO but i'm concerned about the below excerpt.

    Ensure that appliance hot fix TECH215884 is applied before attempting to start the upgrade. Without this hot fix, the upgrade cannot be initiated.

    • To verify the hot fix was successfully applied, start the Backup Exec Appliance web UI, log in, and then click Manage > Installed updates.

    • Scroll to the bottom and verify that TECH215884 is listed under Appliance updates                                       

    I can't see this hotfix at all.

    I do not want to have issues when I need to upgrade.

  • VJware's avatar
    VJware
    Level 6
    9 years ago

    Try this KB first - https://support.symantec.com/en_US/article.TECH224496.html

    If this does not help, pls log a formal support case. Thanks.

  • Nene's avatar
    Nene
    Level 6
    9 years ago

    Hi VJWare,

    I'll try this and get back to you on the outcome.

    Thank you

  • Nene's avatar
    Nene
    Level 6
    9 years ago

    Hi VJWare,

    the update did not download still. after trying the process you mentioned

    i am opening a case now

     

  • Nene's avatar
    Nene
    Level 6
    9 years ago

    Hi Vjware/Imosla,

    Thank you guys for the responses.

    I finally opened the case with Symantec support and after checking the hotfix was sent to me.

    I ran the exe and restarted net start winrm with the runas administrator cmd and the hotfix installed.

    I guess i need to go one more step higher to upgrade the appliance to R4 as I have seen on the forum.