How You Lost a Customer
I will never even consider our product again for two reasons: 1.) After spending 60 minutes on hold on your licensing phone support, I gave up. I know it is a Saturday, but I was never told you were...
Forum Discussion
Seriously I have been a customer since version 8, this by far is the worst product ever. On 7 upgrades so far, not one has been successful! On most of them I have to re-do the backup job completed - this are upgrade from 10.1d where the 10.1d is working just fine. On some of the servers, I am getting a "ran out of memory" - the fix for that is defraging the hard drive seems to work. On a 64-bit server, I installed the evaluation version because of the licensing portal was screwed up only to spend about 2 weeks on a support call because every time I went into the "new job" GUI the BE console would freeze. Quality has been going down hill ever since Symantec got this product. No one from Symantec ever listens to the customers. Another thing is support for this product is limited at best meaning the knowledge is lacking articles that actually tell you how to fix problems. I have to much invested in this product to switch at this point - so I have to work through my problems with BackupExec - I just wish quality would get better with this product.
