We did talk to hundreds of customers in the process of building BE 2012 and did everything we could to incorporate all the feedback. We knew there would be some folks who would miss the old way, but we hope in time those folks will see the streamlined nature of the new product, especially as we continue to nurture it and learn from your continued feedback.
So, I hope I can help all of you with one thing you may have missed about the new UI:
Server grouping (allows you to modify many jobs at once): http://www.symantec.com/docs/HOWTO74389
The feedback I have heard says this is one overlooked feature that really seems to make a big difference in how you use BE 2012 in a more complex environment.
Check out this blog to get a better feel of the how and why of the BE 2012 UI: https://www-secure.symantec.com/connect/blogs/new-backup-exec-2012-user-experience
Finally, I have heard manu users report they have a much better understanding of how things work after watching a few videos about BE 2012: http://www.backupexec.com/videos
So, while sometimes it may not seem like we listen, I can tell you it is my job to listen to ALL the BE customers and we do our best to make the right decisions. When we don't, we do our best to make it right.
Thanks for the feedback, it's exciting to see the passion around BE!
Keep the feedback coming!