Forum Discussion

Level 2

6 years ago

Installing 20.4 unable to authenticate with the user and password

Veritas support has been absymal on this. I have been speaking with several technicians for the past two weeks and none of them have provided any resolutions. I am trying to update Backup Exec 16 t...

Windows Server 2008 R2

Steve-Young

Level 6

Do you hvae NTLM blocked on the server or in a policy?

If the installer is prompting you for credential and if fails to authnicate it could be complex password or NTLM is disabled in the environment which the installer requires.

https://blogs.technet.microsoft.com/askds/2009/10/08/ntlm-blocking-and-you-application-analysis-and-auditing-methodologies-in-windows-7/

JuergenB

Level 6

6 years ago

Hi,

i always fail with the BE Upgrade Check and installation, it´s always the same error.

Please try to run the Update/Setup with elevated admin rights.
This worked for me in 100% of my update problems.

regards

Jürgen

Forum Discussion

Installing 20.4 unable to authenticate with the user and password

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