Forum Discussion

Dude16's avatar
Dude16
Level 4
14 years ago

inventory never completes; stuck in queued state

I am trying to inventory some media on a new BE server that was created by a BE server that no longer exists. The media is on disk not on a tape drive. Inventory job is stuck in "queued" state indefinitely. When I cancel it gets stuck in "cancel pending" indefinitely. Tried many times after reboot, restarting services, etc. I know the "Back up to disk folder" I am trying to inventory is accessable because I can write new backups and restore from it fine. I just can't inventory and catalog what is already there.

2010
Backup and Recovery
Backup Exec
Configuring
Recovering
Troubleshooting
  • VJware's avatar
    VJware
    14 years ago

    Do ensure, "Hold Job Queue" option is unchecked on the Job Monitor page on extreme left side...

    And, did you attempt the steps as listed in this KB - http://www.symantec.com/docs/TECH126625 ?

  • CraigV's avatar
    CraigV
    Moderator
    14 years ago

    Hi,

     

    Right-click on the job when it is queued and select the option to respond to the alert (if 1 exists)...respond to it, and if you don't come right, paste that alert onto the query..

     

    Thanks!

  • VJware's avatar
    VJware
    Level 6
    14 years ago

    What is the exact version of BE ? Try pausing/unpausing the media server from the Devices tab...

  • Dude16's avatar
    Dude16
    Level 4
    14 years ago

    v13.0 rev 2896

    I tried pausing and unpausing because I have seen this work for others in the forum but does't work for me. Remember that this is not a tape storage. It is just a file on a drive.

  • Dude16's avatar
    Dude16
    Level 4
    14 years ago

    Respond to alert is grayed out. Also the scan option does nothing.

  • VJware's avatar
    VJware
    Level 6
    14 years ago

    Look for & uninstall HF 354913 through Add/Remove programs. Recycle BE services & re-try inventory.

    EDIT***if the above doesn't work, try unpausing/pausing...Although do ensure this HF is removed & BE services are recycled...

  • Dude16's avatar
    Dude16
    Level 4
    14 years ago

    I see that I do have 354913 installed. I don't know how to uninstall this. I don't see any Add/Remove programs in BE. Nothing listed in the Windows installed list either.

  • CraigV's avatar
    CraigV
    Moderator
    14 years ago

    ...have you selected the option to show updates in Add/Remove Programs?

  • VJware's avatar
    VJware
    Level 6
    14 years ago

    By Add/Remove programs, I mean through the Control Panel....If Win 2008, would show up as Programs & Features....Do ensure you check the option to show installed updates...And you should be able to see this HF & uninstall it as well

  • Dude16's avatar
    Dude16
    Level 4
    14 years ago

    Unistalled the patch. Stopped all services and restarted them. Same problem. Also tried the pause/upause trick with no luck.

  • VJware's avatar
    VJware
    Level 6
    14 years ago

    Run an inventory job again...Open BEUtility & check the status of the media server ..