Forum Discussion

schouinard's avatar
schouinard
Level 3
12 years ago

Job failed Access denied KB V-79-57344-33928

I am using BE2012 and am currently trying to do a restore using the "complete online restore of a computer, or restore system components option"

When i do run the job if fails with an error indicating that Access denied.

Job ended: October-10-13 at 9:48:56 AM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors
 
For additional information regarding this error refer to link V-79-57344-33928
 
The error indicates that the only folder it has an issue with is the Symantec Endpoint Protection directories. I am wondering why it fails to restore these directories and if there is a workaround? It seems to fails on every file/folder that is relating to Symantec, I have included a few of the directories it failed on below:
 
Access denied to directory Program Files (x86)\Common Files\Symantec Shared\EENGINE.
 
Access denied to directory Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.2015.2015.105.
 
Thanks,
 
Stephane Chouinard
2012
Backing Up
Backup and Recovery
Backup Exec
Error messages
Recovering
Restore
Windows Server (2003-2008)
  • schouinard's avatar
    schouinard
    11 years ago

    I attempted to create an exception for BackupExec but this did not solve the problem. I then removed the tamper protection on Symantec Endpoint Protections Management console and this resolved the issue.

    Stephane Chouinard

  • lmosla's avatar
    lmosla
    Level 6
    12 years ago

    hello,

    confirm that the user account used is a member of: domain admins.

    Is this a restore from tape or disk?

  • schouinard's avatar
    schouinard
    Level 3
    12 years ago

    Hello Imosla,

    Thanks for the response, the user account is a member of domain admins and this is a restore from disk.

    Stephane 

  • lmosla's avatar
    lmosla
    Level 6
    12 years ago

    can you access these directories physically? If there is antivirus running make sure there is an exclusion for the Backup Exec services.

  • Ramprabhu's avatar
    Ramprabhu
    Level 3
    12 years ago

    Hi,

    If you are restoring to a Durbo NAS, you could refer the following Technical Article

    http://www.symantec.com/docs/TECH183606

     

    Thanks,

    Ram

  • schouinard's avatar
    schouinard
    Level 3
    11 years ago

    I attempted to create an exception for BackupExec but this did not solve the problem. I then removed the tamper protection on Symantec Endpoint Protections Management console and this resolved the issue.

    Stephane Chouinard