adding info:
I tried canceling an Active: Queued job, now it says Active: Cancel Pending and has been that way for close to an hour. I feel like there's something wrong with the job queue service.
I tried restarting the services using BE Services Manager, but the Backup exec Job Engine goes to "Stopping" and stays that way until I get "One or more Backup Exec server services has failed to stop." I can kill the service using Task Manager, restart all (including dedupe services), but then I'm back to square one. The jobs that were stuck before, are still stuck, even though everything's restarted, the jobs that were queued are still queued, the ones pending cancel are still pending cancel.
The only thing I can do is put the job queue on hold and restart the server. Then at least nothing is queued, but once I unhold the queue and run a job, they get queued without running. Doesn't matter if it's a job to deduplication storage or to just a basic disk.