Forum Discussion

cancerman's avatar
cancerman
Level 3
10 years ago

Library Expansion Option-Lizenzverletzung

Hi,

my Backup Exec 2012 Media Server works well for about 2 years with 2 connected Tape Librarys (Qauntum Superloader & HP MSL), each with only one tape drive!

Since one week I get every hour an error:

"(Server: "XYZ") Library Expansion Option-Lizenzverletzung. Dieser Server ist zur Unterstützung von 0 Medienlaufwerke in Wechslern lizenziert. Die Anzahl an momentan verwendeten Medienlaufwerken übersteigt jedoch diese Lizenz. Sie müssen zusätzliche Lizenzen für Library Expansion Option erwerben oder 1 Medienlaufwerk deaktivieren. In der Produktdokumentation finden Sie weitere Informationen."

Can anybody help? Symantec Knowledge Base was not helpful.

 

Torsten

Backup and Recovery
Backup Exec
Error messages
Licensing
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    10 years ago

    Since when have the alerts started occuring ?

    Have you tried to delete the storage devices from BE and then re-adding it ?

    Have a you tried a power-cycle as well ?

  • pkh's avatar
    pkh
    Moderator
    10 years ago
    There are some other users who complained about this same problem. I would suggest the you open a formal support case for Symantec to take a look at this problem
  • cancerman's avatar
    cancerman
    Level 3
    10 years ago

    Hi pkh,

    thanks for your comment. Unfortunately, my customer has no maintenance contract with Symantec. So I can't open a support case.

    All my other Backup Exec-Customers have no problems.

     

    Hi VJware,

    here is the adamm.log.

     

    Torsten

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    From 10 Dec onwards, the second library is showing as disabled. Is that the case ?

  • cancerman's avatar
    cancerman
    Level 3
    10 years ago

    Hi VJware,

    yes that is correct. The second library is currently not used (it is an older Quantum Superloader 3), so i disabled it.

     

    Torsten

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Since when have the alerts started occuring ?

    Have you tried to delete the storage devices from BE and then re-adding it ?

    Have a you tried a power-cycle as well ?

  • cancerman's avatar
    cancerman
    Level 3
    10 years ago

    Hi VJware,

    I will try this, but (unfortunately...) has my customer company holidays until January, the 2nd. I'll contact you again.

     

    Thank You

     

    Torsten

     

     

     

     

  • cancerman's avatar
    cancerman
    Level 3
    10 years ago

    Hi VJware,

    today I could power cycle the HP tape library and until now- there are no error messages!!

     

    Thank You

     

    Torsten