Forum Discussion

Chris_Theve's avatar
Chris_Theve
Level 2
19 years ago

Library Expansion Option

Greetings!

Yesterday I built a new backup server (Windows 2003/BackupExec 10.0). I had previously obtained all of my updated serial numbers as the support I owned for BackupExec 9.1 included the upgrade path for its components. However, one feature that we owned on 9.1, we never got support on, so it wasn't included in the 10.0 serial numbers - the Library Expansion Option. I have placed an order with my reseller for the purchase of the new Option, but at this point I am waiting for everything to process before I get the serial number emailed to me. I would really like to have both tape drives in my library be usable for the backups tonight. Is there a temporary serial number I can use that will unlock the Library Expansion Option for a trial period, but long enough to have both drives usable until my order is processed and sent?

Thanks!
10.x and Earlier
Backup and Recovery
Backup Exec

4 Replies

Sort By
  • tejashree_Bhate's avatar
    tejashree_Bhate
    Level 6
    19 years ago
    Hello,

    For any queries regarding serial numbers and licenses you will need to contact sales.



    Note : If we do not receive your reply within two business days, this post would be marked ‘assumed answered’ and would be moved to ‘answered questions’ pool.


    Thanks.
  • Chris_Theve's avatar
    Chris_Theve
    Level 2
    19 years ago
    That's interesting, since I was told by Veritas to use this method to try to obtain a temporary serial number until the one I ordered was created and sent to me.

    Incidentally, I received the serial number this morning. This thread can be closed.
  • priya_khire's avatar
    priya_khire
    Level 6
    19 years ago
    Hello,

    We thank you for the update on this post. We are hereby closing it.


    Regards.
  • Peter_Ludwig's avatar
    Peter_Ludwig
    Level 6
    19 years ago
    I had a similar issue and the simplest solution was to remove all serial numbers, so that BE runs up to 60 days under the trial license.
    All options are activated there.
    As with you case, my missing serial arrived two days later.