Forum Discussion

Tagin's avatar
Tagin
Level 3
10 years ago

License Renewals for BE2012 showing as "Unknown Option"

 

Question: Are the new licenses working, despite the red "key " icon and the "Unknown Option" listing as shown below?

 

Windows 2008R2 SP1 server with BackupExec 2012 SP4.

Just received renewal licenses for BE Server and BE Agents for 1-year maintenance:

  • SYMC BACKUP EXEC 15 AGENT FOR VMWARE AND HYPER-V WIN PER HOST SERVER RENEWAL ESSENTIAL 12 MONTHS EXPRESS BAND S
  • SYMC BACKUP EXEC 15 SERVER WIN PER SERVER RENEWAL ESSENTIAL 12 MONTHS EXPRESS BAND S

 

Installed the two SLF files.

The "key" icon is still showing red, but the license counter shows "404 days unitl 2 maintenance contracts expire".

Now the Maintenance Contract Information is showing the new renewals as "Unknown Option", although the s/n and expiration dates are correct.

BEMaintUnknownOption.png

 

 

 

12.x and Earlier
Backup and Recovery
Backup Exec
Licensing
Windows Server (2003-2008)
  • pkh's avatar
    pkh
    10 years ago

    You don't have to install the maintenance licence if you don't want to.  They are not critical.  Installing them means that you would get a warning when they expire.  Without them, you would not get the warning, but things will still work.

  • lmosla's avatar
    lmosla
    Level 6
    10 years ago

    'Windows 2008R2 SP1 server with BackupExec 2012 SP4.

    Just received renewal licenses for BE Server and BE Agents for 1-year maintenance:

    SYMC BACKUP EXEC 15 AGENT FOR VMWARE AND HYPER-V WIN PER HOST SERVER RENEWAL ESSENTIAL 12 MONTHS EXPRESS BAND S
    SYMC BACKUP EXEC 15 SERVER WIN PER SERVER RENEWAL ESSENTIAL 12 MONTHS EXPRESS BAND S'

    Hi, it looks like the agents/licenses you installed are for Backup Exec 15. If you have Backup exec 2012 installed you should upgrade to Backup Exec 15

  • Tagin's avatar
    Tagin
    Level 3
    10 years ago

    We will upgrade at some point.

    However, the renewals we did last year were for BE2014, and we did not have any issue with it showing properly in the license listing.

    Are you saying that it is no longer possible to keep renewing BE2012??

     

     

     

     

     

  • pkh's avatar
    pkh
    Moderator
    10 years ago

    You don't have to install the maintenance licence if you don't want to.  They are not critical.  Installing them means that you would get a warning when they expire.  Without them, you would not get the warning, but things will still work.