Manual eject reports Backup Exec job engine system service not responding
Backup Exec 2012 SP4 on Windows 2008 R2 driving a Tandberg T24 LTO5 library and a standalone LTO5 drive.
Whenever I eject a tape from the standalone drive from the Backup Exec console via right click on the drive - "eject now", I get the attached error message.
Translation: "Eject drive 00008 -- The job failed with the following error: The Backup Exec job engine system service not responding."
The job log contains:
Fehler : e000810f - Vorgang des Wechslers der physischen Datenträger vom Benutzer abgebrochen.
Translation: "Error : e000810f - Process of the changer of the physical media aborted by the user."
But everything seems to work fine. The tape is ejected, subsequent tapes are accepted, all services are running, the Windows event log contains no errors or warnings beyond the event 34113/Backup Exec echoing the error above, later jobs run without a problem (except those they always have), nothing seems wrong.
When a tape is ejected during a backup run because it is full, or at the end of a backup job because the "eject after completion" option is set, there's no such complaint.
What is that message trying to tell me? Should I just click OK and forget it?
I don't have access to a test machine with a tape drive now, though would you pls try this ~
Using BEUtility.exe (typically located at \Program Files\Symantec\Backup Exec directory), highlight All Media Servers and then right-click on your media server and choose Edit Configuration. Set Media Remove to Yes/No.
Then from the UI - Configuration & Settings, choose Alerts & Notifications and then choose Configure Alert Categories. Highlight Media Remove alert and uncheck the option to automatically clear the alert. (OR set the option to automatically clear after 10 mins giving you sufficient time to manually respond to the alert)
From the UI - Configuration & Settings, choose Backup Exec settings and then Preferences. Ensure the option to automatically display new alerts is enabled.
Try to manually eject the tape and once the tape is removed, respond OK to the media remove alert nd check if the error message appears or not.