Forum Discussion

Arkya's avatar
Arkya
Level 4
6 years ago

Not able to install backup exec 20.3 remote agent

Hello All,

Currently we are trying to upgrade for from Backup exec 2016 to Backup Exec 20.3. As part of this we are facing issues while installing the 20.3 remote agent for windows.

We had to uninstall BE 16 manually from the remote agent as push was not working after sucessfully upgrading the media server.

The error that we are getting is "Product: Veritas Backup Exec Remote Agent for Windows - Update 'Veritas Backup Exec Remote Agent for Windows (Feature Pack 3)' could not be installed. Error code 1603".

Appreciate your help on this.

UAC is disbaled and tried rebooting the server several time.

 

20
Backup Exec 20.3
Installation failure
Windows Server 2016
  • Arkya's avatar
    Arkya
    6 years ago

    Sure Marianne and sorry for the delayed response.

    It was a corrupted MSP FP3 from the RAWX64. Once it was removed, able to install it successfully.

    Thanks.

     

    • Arkya's avatar
      Arkya
      Level 4
      6 years ago

      Hello Marianne,

      I have tried both the articles but no help. There is no specific kind of erros which can address the issue in the RAWINST20.HTM.

       

      05-23-2019,22:49:01 : Property(S): VersionNT64 = 603
      05-23-2019,22:49:01 : Property(S): VersionMsi = 5.00
      05-23-2019,22:49:01 : Property(S): VersionDatabase = 300
      05-23-2019,22:49:01 : Property(S): CLIENTPROCESSID = 1572
      05-23-2019,22:49:01 : Property(S): MSICLIENTUSESEXTERNALUI = 1
      05-23-2019,22:49:01 : Property(S): CURRENTDIRECTORY = C:\ProgramData\Veritas\Backup Exec\{01FA58EE-0136-4113-92E4-AD555504BA41}
      05-23-2019,22:49:01 : Property(S): INSTALLUIMODE = 1
      05-23-2019,22:49:01 : Property(S): VMWAREGUEST = 0
      05-23-2019,22:49:01 : Property(S): ENABLEADVRT = 1
      05-23-2019,22:49:01 : Property(S): REINSTALLMODE = emus
      05-23-2019,22:49:01 : Property(S): REBOOT = ReallySuppress
      05-23-2019,22:49:01 : Property(S): EXE_ENVOKED = 1
      05-23-2019,22:49:01 : Property(S): PackagecodeChanging = 1
      05-23-2019,22:49:01 : Property(S): ProductState = -1
      05-23-2019,22:49:01 : Property(S): TRANSFORMSATSOURCE = 1
      05-23-2019,22:49:01 : Property(S): TRANSFORMSSECURE = 1
      05-23-2019,22:49:01 : Property(S): PATCH = D:\BE 20.3\BE\WINNT\INSTALL\RAWSX64\Updates\1188RSP.msp;
      05-23-2019,22:49:01 : Property(S): FAMILY0 = D:\BE 20.3\BE\WINNT\INSTALL\RAWSX64\Updates\1188RSP.msp
      05-23-2019,22:49:01 : === Logging stopped: 23/05/2019 22:49:01 ===
      05-23-2019,22:49:02 : The return code from the MSI is: 1603
      05-23-2019,22:49:02 : AgentSeqDlgs::PostInstallActions
      05-23-2019,22:49:02 : AgentSeqDlgs::Misc_BE_CommonOps
      05-23-2019,22:49:02 : The return value for Backup Exec Agent for Windows returned error code: 1603
      05-23-2019,22:49:02 : Clean up Symantec installer keys.
      05-23-2019,22:49:02 : Cleaning up the symc status key
      05-23-2019,22:49:05 : AgentSeqDlgs::Misc_BE_CommonOps
      05-23-2019,22:49:05 : Dialog Sequence Returning errorlevel 1603
      + 05-23-2019,22:49:05 : The Installation Failed!
      • Arkya's avatar
        Arkya
        Level 4
        6 years ago

        Hello Marianne/All,

        Would be great if anyone can let me know how to remove previuos failed installations/uninstallation from registry for the remote agent.