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samhast's avatar
samhast
Level 2
12 years ago

Physical Volume Library Drive not available - Not enough statistical Information

I formatted a new disk and added that disk to the backup exec 2012 storage

Now the backup disk gives me every time the message :

Not enough statistical information is available

State of disk = Online

When a job is running and wants to backup to that disk:

Error:

Final error: 0xe000810c - Physical Volume Library Drive not available.
Final error category: Backup Device Errors

What can I do? I reformatted the disk, re-added the disk....

2012
Backing Up
Backup and Recovery
Backup Exec
Managing Backup Devices
Windows Server (2003-2008)
  • n00bis's avatar
    n00bis
    11 years ago

    Problem has been resolved. It cleared up once I deleted the drive, had it unseated/reseated physically, formatted it, and re-configured in BE. 

7 Replies

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  • Jaydeep_S's avatar
    Jaydeep_S
    Level 6
    12 years ago

    1. Did you recreate the B2D folder in BE. If not, you might want to try that as BE has a few config files once the B2D is setup.

    2. Run the B2D test tool to see if there are any errors.

  • samhast's avatar
    samhast
    Level 2
    12 years ago

    Thanks for your reply.

    I don't understand what you mean with recreate the B2D folder.. Steps I did:

    1. Deleted the disk in BE

    2. Formatted the disk in windows

    3. Configured storage device in BE

    4. BE Created two folders on that disk: - BEControl and BEData

    --> But there is always that message: not enough statistical information....

    I tried it also with an other HD --> always the same message and error

    Now I executed the B2D test tool:

    Path Validation - PASSED
    06/28/13 11:54:33 Create Directory - PASSED
    06/28/13 11:54:33 Disk Space - PASSED
    06/28/13 11:54:33 Volume Information - PASSED
    06/28/13 11:54:33 Query DOS Devices - PASSED
    06/28/13 11:54:33 Traverse Volume Info - PASSED
    06/28/13 11:54:33 Memory Mapped Files - PASSED
    06/28/13 11:54:33 Reparse Points - PASSED
    06/28/13 11:54:33 Sparse Files - PASSED
    06/28/13 11:54:33 B2D Pre-allocation - PASSED
    06/28/13 11:54:33 Random IO - PASSED
    06/28/13 11:54:33 Default B2D Configuration - PASSED
    06/28/13 11:54:33 Read buffer B2D Configuration - PASSED
    06/28/13 11:54:33 No write buffering B2D Configuration - PASSED
    06/28/13 11:54:33 File Handles - PASSED
    06/28/13 11:54:33 Cleanup Directory - PASSED

     

  • lmosla's avatar
    lmosla
    Level 6
    12 years ago

    What type of disk are you using?  Have you ran an inventory on it?

  • n00bis's avatar
    n00bis
    Level 2
    11 years ago

    I am also having this exact same issue. 

    I formatted a new disk and added that disk to the backup exec 2012 storage

    Now the backup disk gives me every time the message :

    Not enough statistical information is available

    State of disk = Online

     

    I also ran b2dtest.exe, and received these results:

     
    07/23/13 11:23:27
    07/23/13 11:23:27 System Information:
    07/23/13 11:23:27       Memory Load          : 21%
    07/23/13 11:23:27       Total Physical Memory: 8,182 MB
    07/23/13 11:23:27       Free Physical Memory : 6,463 MB
    07/23/13 11:23:27       Total Page File      : 16,362 MB
    07/23/13 11:23:27       Free Page File       : 14,521 MB
    07/23/13 11:23:27       Total Virtual Memory : 8,388,607 MB
    07/23/13 11:23:27       Free Virtual Memory  : 8,388,552 MB
    07/23/13 11:23:27
    07/23/13 11:23:27 Test Parameters:
    07/23/13 11:23:27       Role    : Backup To Disk
    07/23/13 11:23:27       Make    : UNKNOWN
    07/23/13 11:23:27       Model   : UNKNOWN
    07/23/13 11:23:27       Firmware: UNKNOWN
    07/23/13 11:23:27       Location: F:\B2DTestDir
    07/23/13 11:23:27       Username: adac\ebreneman
    07/23/13 11:23:27
    07/23/13 11:23:27       File Count      : 10,000 files
    07/23/13 11:23:27       Buffer size     : 65,536 bytes
    07/23/13 11:23:27       Mapped file size: 1,048,576 bytes
    07/23/13 11:23:27       IO File Size    : 4,296,015,872 bytes
    07/23/13 11:23:27       Required Space  : 4,339,073,024 bytes
    07/23/13 11:23:27
    07/23/13 11:23:27 Path Validation
    07/23/13 11:23:27       ===> PASSED
    07/23/13 11:23:27 Create Directory
    07/23/13 11:23:27       ===> PASSED
    07/23/13 11:23:27 Disk Space
    07/23/13 11:23:27       ===> PASSED
    07/23/13 11:23:27 Volume Information
    07/23/13 11:23:27       ===> PASSED
    07/23/13 11:23:27 Query DOS Devices
    07/23/13 11:23:29       ===> PASSED
    07/23/13 11:23:29 Traverse Volume Info
    07/23/13 11:23:30       ===> WARNING - FindFirstVolumeMountPoint() failed: (0x5)
     Access is denied.
    07/23/13 11:23:30
    07/23/13 11:23:30 Memory Mapped Files
    07/23/13 11:23:30       ===> PASSED
    07/23/13 11:23:30 Reparse Points
    07/23/13 11:23:30       ===> PASSED
    07/23/13 11:23:30 Sparse Files
    07/23/13 11:23:30       ===> PASSED
    07/23/13 11:23:30 B2D Pre-allocation
    07/23/13 11:26:15       ===> PASSED
    07/23/13 11:26:15 Random IO
    07/23/13 11:26:16       ===> PASSED
    07/23/13 11:26:16 Default B2D Configuration
    07/23/13 11:31:28       ===> PASSED
    07/23/13 11:31:28 Read buffer B2D Configuration
     
  • Jaydeep_S's avatar
    Jaydeep_S
    Level 6
    11 years ago

    1. Run a few backups to that folder.

    2. Ensure that you don't have any other data sitting on the drive letter that has the B2D fodler on.

     

  • n00bis's avatar
    n00bis
    Level 2
    11 years ago

    The only folder on that drive is the BEData folder that was created when I configured the drive with BE.

     

    This drive is one of five external usb hard drives in a pool I created for offsite duplicate rotation. It's the only drive online of  the five, which has worked for over a year so far. This problem crept up after I ran the most recent hotfix for BE via LiveUpdate. 

     

    Currently, it's not running the manual backup job. It's just sitting there counting up the clock with the status:Device Paused. I checked the drive, and it is not showing paused. Ideas?

  • n00bis's avatar
    n00bis
    Level 2
    11 years ago

    Problem has been resolved. It cleared up once I deleted the drive, had it unseated/reseated physically, formatted it, and re-configured in BE.