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aungaung84's avatar
aungaung84
Level 4
13 years ago

Physical Volume Library Drive not available.

Hi 

I am having problem on my Symantec Backup Exec Server 11d .

I cannot run backup job.

The error is Physical Volume Library Drive not available.
 

I just changed the Domain

Administrator password which i used for Backup Services

and deleted the old domain admin account name listed in the

credentials which is the domain name we are not using anymore.

Which Services should be running under Domain account .

I have attached screenshots for you review.

Could you please advice me

11.x and Earlier
Backup and Recovery
Backup Exec
  • pkh's avatar
    pkh
    13 years ago

    The Server, Job Engine, Management Services, Agent Browser and the Device & Media services needs to have domain admin ids.

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  • Riyaj_S's avatar
    Riyaj_S
    Moderator
    13 years ago

    You may follow the steps mentioned in following Technote to fix this :

    http://www.symantec.com/docs/TECH38988

     

    How to update Backup Exec media server configuration information, including server name and domain name changes.

  • aungaung84's avatar
    aungaung84
    Level 4
    13 years ago

    Hi

    When i try restart services 

    some services failed to start

     

    Start services on server: KL-POSDW
    Starting Backup Exec Remote Agent for Windows Servers on KL-POSDW.
    The service Backup Exec Remote Agent for Windows Servers has been started on KL-POSDW.
    Starting Backup Exec Device & Media Service on KL-POSDW.
    Error starting the service Backup Exec Device & Media Service on KL-POSDW.
    The service did not start due to a logon failure.
     
    Starting Backup Exec Server on KL-POSDW.
    Error starting the service Backup Exec Server on KL-POSDW.
    The dependency service or group failed to start.
     
    Starting Backup Exec Job Engine on KL-POSDW.
    Error starting the service Backup Exec Job Engine on KL-POSDW.
    The dependency service or group failed to start.
     
    Starting Backup Exec Agent Browser on KL-POSDW.
    Error starting the service Backup Exec Agent Browser on KL-POSDW.
    The dependency service or group failed to start.
     
    Starting Backup Exec DLO Administration Service on KL-POSDW.
    Error starting the service Backup Exec DLO Administration Service on KL-POSDW.
    The service did not start due to a logon failure.
     
    Starting Backup Exec DLO Maintenance Service on KL-POSDW.
    Error starting the service Backup Exec DLO Maintenance Service on KL-POSDW.
    The service did not start due to a logon failure.
     
    Start services on server KL-POSDW completed.
     
    Processing services completed! 
     
     
    Should they be runnning under domain Admin Credentials or Local Admin ?
    Thanks a lot
  • aungaung84's avatar
    aungaung84
    Level 4
    13 years ago

    Hi

    I managed to restart all services using local Admin .

    But when backup job starts 

    there is popup box says

    Authentication failed on connection to server.

    Attached is screenshot.

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    ...if you've just changed the BESA account password in AD, then open up BEutility.exe --> All Media Servers and right-click your server name before going to Change Service Account...

    Put in the the username/password of the BESA account and let BEutility reset them.

    restart the services if need be, and then check again...

  • aungaung84's avatar
    aungaung84
    Level 4
    13 years ago

    Hi Thanks a lot

    should all services be running under domain admin or 

    which services should be under domain admin .?

     

  • pkh's avatar
    pkh
    Moderator
    13 years ago

    The Server, Job Engine, Management Services, Agent Browser and the Device & Media services needs to have domain admin ids.