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IT-Department's avatar
IT-Department
Level 2
9 years ago

Probleme mit Backup Exec 15 und der Lizenzierung

Hallo Zusammen,

ich habe einen neuen Server 2012 R2 mit Backup Exec15 aufgesetzt. Ich habe auch die Lizenzen für den Backup Exec 15 Server inkl. 2 Agenten für Anwendungen und Datenbanken sowie 2 Agenten für Windows eingespielt. Siehe Bilder.

Nun zum Problem: In der Ansicht Lizenzinformationen, zählen die verbleibenden Tage noch immer runter. Das war in Backup Exec 14 nicht der Fall!

Außerdem habe ich jetzt noch das Problem, das ich einen Exchange Server 2013 komplett sichere, aber einzelne Postfach Elemente (eine gelöschte E-Mail zum Beispiel) nicht wieder herstellen kann, sondern nur die ganze Datenbank. Auch das ging noch in der Vorgängerversion.

Kann mir da jemand weiterhelfen? 

 

Lizenzen_BackupExec15.PNGLizenzinformationen.PNG

15
Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • Colin_Weaver's avatar
    Colin_Weaver
    9 years ago

    Because you greyed out the whole of the serial numbers I cannot tell if they started with the character A or character M

     

    If M then you do not have any product license for agent installed you just have the core Backup Exec server product and miantenance licenses for the agents and therefore still need the product licenses.

     

    If A then the maintenance and product should be combined so try CraigVs uninstall suggestion.

     

    Note: you can use the info in http://www.veritas.com/docs/000107666 to look at the details of your SLF files.

  • CraigV's avatar
    CraigV
    Moderator
    9 years ago

    Uninstall the license file (*.slf) and then reinstall it.

    Otherwise contact Veritas to get them to take a look at why the trial licenses still show.

    Thanks!

  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    9 years ago

    Because you greyed out the whole of the serial numbers I cannot tell if they started with the character A or character M

     

    If M then you do not have any product license for agent installed you just have the core Backup Exec server product and miantenance licenses for the agents and therefore still need the product licenses.

     

    If A then the maintenance and product should be combined so try CraigVs uninstall suggestion.

     

    Note: you can use the info in http://www.veritas.com/docs/000107666 to look at the details of your SLF files.

  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    9 years ago

    Ok so you need to try CraigVs suggestion of removing and re-assing the license (make sure you remove the SLF files form the path under C:\Program Data during the process.)

     

    if this still fails you may need to log a formal support case

  • IT-Department's avatar
    IT-Department
    Level 2
    9 years ago

     

     

    Hi folks, now it works, I insert only the maintence keys. I dont`t know that it gives seperatet key for the agents and the main product. my fault sorry thx @ all

    It isn´t simple to understand the licence-portal, if it is mixed in german and english laguage.

     

  • AnetteDie's avatar
    AnetteDie
    Level 2
    9 years ago

    Hallo,

    ist in den Backup-Optionen für den Exchange-Server bei Microsoft Exchange der Haken bei
    "Verwenden Sie Backup-Exec Granular Technologie..." gesetzt?

    Die GRT muss verwendet werden, um einzelne Postfachelemente wiederherzustellen.
     

    Viele Grüße