Forum Discussion

ejdrijin's avatar
ejdrijin
Level 4
11 years ago

Problems with the Intelligent Disaster Recovery Option Installation

Hi,   Lately I have problems with the Intelligent Disaster Recovery Option Installation. When I go to Install Options and License Keys on this Media Server the check box for the IDR Option is che...
Backup and Recovery
Backup Exec
Configuring
Installing
Uninstall
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    11 years ago

    Do ensure IDR is enabled from the registry as well.

    HKLM - Software - Symantec - Backup Exec for Windows - Backup Exec - Engine - Misc & the value of "Disaster Recovery Installed" should be set to 1.

    Sometimes, when this value is not set to 1, you may receive authentication error similar to the one above as well or the IDR option is greyed out.

VJware's avatar
VJware
Level 6
11 years ago

Do ensure IDR is enabled from the registry as well.

HKLM - Software - Symantec - Backup Exec for Windows - Backup Exec - Engine - Misc & the value of "Disaster Recovery Installed" should be set to 1.

Sometimes, when this value is not set to 1, you may receive authentication error similar to the one above as well or the IDR option is greyed out.