Forum Discussion

OFP_Mike's avatar
OFP_Mike
Level 3
12 years ago

Cannot remove expired support contracts

Hello - We have some expired support contracts in BE 2012 that I am unable to remove - Agent for Exchange, Agent for Oracle, and Agent for VMware Virtual Infrastructure.  The support contracts are sh...
2012
Backup and Recovery
Backup Exec
Licensing
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    12 years ago

    Using Windows Explorer, check if the older files are present under C:\ Program Data\Symantec Shared\Licenses and C:\Users\All Users\Symantec Shared\Licenses OR C:\Program Files\Common Files\ Symantec Shared\Licenses

    You may also try removing all files from here, restart the Backup Exec services & reinstall the licenses.

    I don't recall if besernum.xml (used in prev versions) contains maintenance info or not. You may removing this file as well

VJware's avatar
VJware
Level 6
12 years ago

Using Windows Explorer, check if the older files are present under C:\ Program Data\Symantec Shared\Licenses and C:\Users\All Users\Symantec Shared\Licenses OR C:\Program Files\Common Files\ Symantec Shared\Licenses

You may also try removing all files from here, restart the Backup Exec services & reinstall the licenses.

I don't recall if besernum.xml (used in prev versions) contains maintenance info or not. You may removing this file as well