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liuyang's avatar
liuyang
Level 6
10 years ago

SDR failed to connect to backup server

Hi, our backup server is BE 2014 SP1 on Windows Server 2008 R2 SP1. We are trying to restore full system of some clients by using SDR. However, after we boot the client to recover with the SDR boot CD, when it asks for connections to the backup server, although we put in the correct username and password, it always says it cannot connect to the backup server. Both the backup server and clients are in WORKGROUP. There is no domain in this network. 

Have anyone encountered this issue before? Any advice? Thanks in advance.

2014
Backup and Recovery
Backup Exec
Restore
Windows Server (2003-2008)
  • liuyang's avatar
    liuyang
    10 years ago

    Thanks a lot for your answers.

    We managed to resolve this issue by checked the security settings one by one in the backup server. In the end we found one of the security settings block the connection.  

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  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Try these KBs -

    http://www.symantec.com/business/support/index?page=content&id=TECH180717

    http://www.symantec.com/business/support/index?page=content&id=TECH192607

    http://www.symantec.com/business/support/index?page=content&id=TECH195948

  • liuyang's avatar
    liuyang
    Level 6
    10 years ago

    Thanks for the links. However, none of the links works in the environment here. The backup server OS has been hardened before the BE installation. Is there a checklist for BE regarding security policy or group policy settings? Thanks in advance.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Have a look @ this KB - http://www.symantec.com/business/support/index?page=content&id=TECH23689

  • liuyang's avatar
    liuyang
    Level 6
    10 years ago

    Thanks for the KB link. We checked and seems all the necessary rights are there. The error we saw in the log is：

     Failed to connect to the BE server resource: \\192.168.xx.xx\IPC$. Error code: 1326

     Error Message: The user name or password is incorrect.

    We tried to use both IP address and hostname of the backup server but received same error. 

    Any advice? Thanks.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Are you able to access administrative shares (C$, IPC$ etc) from the remote server ?

    And instead of using the IP address, try using the FQDN or Netbios name instead.

     

  • liuyang's avatar
    liuyang
    Level 6
    10 years ago

    No. Tried both IP address and hostname. None of them works. 

    We suspect there are some issues with the OS and/or firewall. However, there are a lot of settings between the backup server and the client. We have no idea what settings we shall check. 

    Any check list for OS and/or firewall settings? Thanks.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Here is a KB on firewall settings - http://www.symantec.com/business/support/index?page=content&id=TECH43579

    From the SDR wizard, are you able to ping the BE media server and access shares using the command prompt from the Utilities tab ?

    Additionally, check the Log File as well from the Utilities tab if there is more detailed information or not.

  • liuyang's avatar
    liuyang
    Level 6
    10 years ago

    Thanks a lot for your answers.

    We managed to resolve this issue by checked the security settings one by one in the backup server. In the end we found one of the security settings block the connection.  

  • GaryLai's avatar
    GaryLai
    Level 2
    3 years ago

    i have the same issue as you... may i know which security setting block the connection?