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8ollox's avatar
8ollox
Level 2
14 years ago

Sending E-Mail Alerts

I have 2010R2 on SBS 2008.

It won't send mail alerts out. I've tried via the exchange installation & via an authenticated smtp server outside the LAN.

I see nothing in the exchange event logs or message tracking logs & nothing in the firewall logs show any smtp traffic is going out (other than general corporate mail).

From the SBS box I can telnet in to the external smtp server. When I hit the Test button in BackupExec I get the message that it has queued but then nothing.

How can I look at the "queue" and how can I check that BE is actually sending the mail? As far as I can see it doesn't look as though it is generating the test message.

2010
Backup and Recovery
Backup Exec
Basics
Tip-How to
  • itsmeaffinity's avatar
    itsmeaffinity
    14 years ago

    Hi

     

    Please check this if this helps

     

     

     http://www.symantec.com/docs/TECH22054

     

     http://www.symantec.com/docs/TECH53320

     
    In case of any antivirus on backup server please disable it , it might be blocking the traffic
     
    If this help please mark this solved
     
    Thank You

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  • itsmeaffinity's avatar
    itsmeaffinity
    Level 6
    14 years ago

    Hi

     

    Is BE 2010 r2 with sp1 & exchange is version is 2007 do you get any alerts in backup exec alerts tab 

     

    Have this ever worked fine or trying this for first time

     

    Thank You

  • itsmeaffinity's avatar
    itsmeaffinity
    Level 6
    14 years ago

    Hi

     

    Please check this if this helps

     

     

     http://www.symantec.com/docs/TECH22054

     

     http://www.symantec.com/docs/TECH53320

     
    In case of any antivirus on backup server please disable it , it might be blocking the traffic
     
    If this help please mark this solved
     
    Thank You
  • pkh's avatar
    pkh
    Moderator
    14 years ago

    If you have additional information, you should edit your previous post to add it in, rather than posting again.

  • Sush---'s avatar
    Sush---
    Level 6
    14 years ago

    Before anything  you can check if you are able to send the emai notificatin through TELNET. Please see the following technote for the same. This will isolate the problem if the issue lies with Backup Exec or communication with the Exchange server iteslf.

     

    http://www.symantec.com/docs/TECH22965 : How to test Simple Mail Transfer Protocol notification using telnet

     

    Thanks,

    -Sush...

  • 8ollox's avatar
    8ollox
    Level 2
    14 years ago

    Sorry about the delay - have been away for a few days:

    http://www.symantec.com/docs/TECH53320 seemed to explain it - many thanks.