Unable to open Remote Administration Console

Question

Hello,Since updating to the latest Windows 10 1903 we've been unable to open the&nbsp;Remote Administration Console. I've uninstalled and re-installed but it refuses to open.Error in the event log is:Application: BackupExec.exeFramework Version: v4.0.30319Description: The process was terminated due to an unhandled exception.Exception Info: System.Reflection.AmbiguousMatchExceptionat System.RuntimeType.GetMethodImpl(System.String, System.Reflection.BindingFlags, System.Reflection.Binder, System.Reflection.CallingConventions, System.Type[], System.Reflection.ParameterModifier[])at System.Type.GetMethod(System.String, System.Reflection.BindingFlags)at BackupExec.ThemeManager..cctor()Exception Info: System.TypeInitializationExceptionat BackupExec.ThemeManager.ChangeTheme(System.String, System.String)at BackupExec.App..ctor()at BackupExec.App.Main()Anyone else noticed this issue? Any ideas how to fix?Thanks.

criley · Answer

ECA_Helpdesk&nbsp;
I've had it confirmed that support for Win 10 1903 will be included in the next release (20.5) of Backup Exec.
Hope that helps.

criley · Answer

ECA_Helpdesk&nbsp;
It looks like the 1903 build of Windows 10 is not supported yet, as per https://download.veritas.com/resources/content/live/OSVC/100041000/100041607/en_US/be_20_scl.html?__gda__=1563433269_c1bb86bb004d268ec89cae5a55089ebe#backup_exec_feature_specific_compatibility-remote_admin_console_rac_

eca_helpdesk · Answer

Thank you for the response. Can't help but feel it should be supported already, is not like it has only just come out. I guess I'll be waiting for Veritas to provide an update then...

criley · Answer

ECA_Helpdesk&nbsp;
I am checking to see when we plan to add support for this version of Windows 10 so I'll get back to you on this when I know more.
I'm wondering if the issue you are seeing is related to this? https://www.veritas.com/support/en_US/article.100045500.html

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Unable to open Remote Administration Console

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