Forum Discussion

Bill_Unger's avatar
Bill_Unger
Level 4
15 years ago

Unable to launch Administration Console as Administration

I have an EV user created that "powers" my EV 8 server ( username is EnterpriseVaultUser ) - everything works fine when logged into the server as this user.  However, if I log into the server as domain Administrator and try to launch the Administration console, I get the following error:

Could not connect to Enterprise Vault Directory on <ourEVServer>
The account you are using does not have sufficient privileges or is not in a role that allows you to administer this Enterprise Vault installation.

I have tried adding the domain Administrator account to security for the Directory database, but still get the same message.

Any thoughts or suggestions would be very much appreciated!

tia,
Bill
Enterprise Vault
Information Governance
  • JesusWept3's avatar
    JesusWept3
    15 years ago

    You need to use Roles Based Adminstration

    1. Log in as the EVAdmin user and open the VAC
    2. Right click "Directory on [YourServer["
    3. Click "Authorization Manager
    4. Browse to  "Enterprise Vault -> Role Assignments -> Power Administrator"
    5. Right click in the right window and go to "Assign Windows Users and Groups...."
    6. Add your user that you want to access the VAC
    7. Go to File -> Exit
    8. You will be returned to the VAC, press Yes on the "Do you want to save the Authorization Store to the Directory Database?"
    9  You will then be told you need to restart the VAC
    10. Close the VAC and save the changes, log out and back in as your regular user and try again


    After this, read the Administrators Guide on how to use RBA and understand the implications of the different users such as Power Admins etc

  • TonySterling's avatar
    TonySterling
    Moderator
    15 years ago

    Instead of using a Domain Admin user account have you tried using the EV Vault Service Account?  Or is the Vault Service Account the one you mention?
  • Bill_Unger's avatar
    Bill_Unger
    Level 4
    15 years ago
    Yes, the service account works great....  the domain Administrator does not and I would like to be able to log in as Administrator and manage EV...
  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago

    You need to use Roles Based Adminstration

    1. Log in as the EVAdmin user and open the VAC
    2. Right click "Directory on [YourServer["
    3. Click "Authorization Manager
    4. Browse to  "Enterprise Vault -> Role Assignments -> Power Administrator"
    5. Right click in the right window and go to "Assign Windows Users and Groups...."
    6. Add your user that you want to access the VAC
    7. Go to File -> Exit
    8. You will be returned to the VAC, press Yes on the "Do you want to save the Authorization Store to the Directory Database?"
    9  You will then be told you need to restart the VAC
    10. Close the VAC and save the changes, log out and back in as your regular user and try again


    After this, read the Administrators Guide on how to use RBA and understand the implications of the different users such as Power Admins etc

  • TonySterling's avatar
    TonySterling
    Moderator
    15 years ago

    Here is a link for an article I put together awhile back that puts all the RBA stuff in one place:

    https://www-secure.symantec.com/connect/articles/roles-based-administration-enterprise-vault-8