Unable to connect to Master server thru Administration Console
Netbackup appliance 5240 running 3.1.2
Trying to connect to the master server via the Administrator Console and get this error:
Unable to login, status:7656 The revocation status of the host certificate cannot be verified using the Certificate Revocation List because CRL is not updated. It is older than seven days.
So I went into the appliance and issued the nbcertcmd -getCRL command and receive:
Failed to fetch security level for NBUxxx. 8500: Connection with web service was not established. Failed to fetch certificate revocation list for NBUxxx: 8500: Connection with the web service was not established. EXIT STATUS 5978: Attempt to refresh certificate revocation list failed.
I have confirmed that the Web service is running.
How can I get this certificate renew so that I can log in using the administration Console?
Hi bcsupport
There are a number of articles that describe similar problems to what you are encountering - do a search for the string you encounter and start there.
The first log files to check are the nbwebservice (/usr/openv/logs/nbwebservice), and also the logs in /usr/openv/wmc/webserver/logs.
The nbwmc startup process is a shell script - you can try debugging that and see where it is failing.
Beyond that version 8.1.2 is in extended support phase, so you should be able to pay extra to get support on the old version.
Another option depending on what is currently on the appliance may be to re-image and start afresh.
Cheers
David