Upgrade 12.5 to 2010 services not starting

Do you have a copy of your Data and Catalogs folders? And were there any errors during your upgrade?
If you look in your Event VIewer, is it complaining about a schema mismatch with your DB?
Let me know...I MIGHT have the solution below, which I have used on 3 servers so far...

I have had the same issue, but I had a copy of my Data and Catalogs folder. The main cause being that the Job Engine doesn't connect to the database. Running a database check proved that there was a connection.
I have had to fix it according to the following tech article:

http://seer.entsupport.symantec.com/docs/318321.htm

Firstly, rename your current Data folder to Data_old. Don't forget to stop all your services, or you won't be able to rename the current Data folder. Copy your Data folder backup to the same location as where the Data_old folder is. Start up the SQL instance (BKUPEXEC).

Then, go to the above link...
Look for the section informing you on how to use osql...this is where you will work from.
This will effectively make Backup Exec "see" a "new" server, and then import your data from your Data folder you hopefully have a copy of. Once done, you can rebuild your catalogs if you see that you don't have any of that in your Backup Exec console.

Laters!

I do have a copy of my catalogs (BESR on usb drive).  But the only error in the event viewer with regard to Symantec is that Live Update may have fail to install updates.

thanks for trying.

Have you tried the above with osql?

I tried the steps in Document ID 318321 as suggested.  I received response similar to the ones show in the document.  When I tried to start the "Backup Exec Job Engine" it would not start.

The event viewer show the database is connecting successfully.

Adamm Database Event: Open Database Connection Success!

Error = S_OK

Server = "XXXXXXX"

Active Node = ""

Instance = "BkupExec"

Database = "BEDB"

Connection String = "DRIVER=SQL Server;SERVER=XXXXXXX\BkupExec;DATABASE=BEDB;App=BEWS PVL"

thanks

I seem to have encountered the exact same problem as bankonit:

• 12.5 SP2  was working like a charm.
• Upgraded to 2010 - no errors or warnings reported
• Rebooted
• LiveUpdate failed to install two updates
• Backup Exec Server hangs on startup with no meaningful errors in the EventLog.

The only error in the EventLog has an EventID of 7022 with the following message:

     The Backup Exec Server service hung on starting.

That doesn't help me. :(

I ran into the same issue, and I installed the above hotfix and it worked, but after some effort. I had to disable all the Bkexec services, reboot and than re-enable them without starting them up and install the hot fix. It really makes me wonder, does Symantec even tests these upgrades before they release them? Symantec has this knack of taking a good product and destroying it. Veritas was such as a sold product until Symantec got their hands on them. My 12.5 installation had to be repaired every other month due to the job engine constantly failing. Anyway, got it working so far...

I have the same problem (am a seasoned BEXEC Admin since Veritas v7). I cannot cleanly/upgrade install on Windows2003R2+SP2 from v12.5. Always get the same problem. I have tested this installation extensively:- (Windows2008 - NO problem - can upgrade/fresh install and the service starts everytime).. As soon as i try to perform an install/upgrade on 2003, the service freezes when trying to start. I have downloaded the hotfix (339930) but this rolls back with an error saying to check the log file..there is no log file (%username%\local settings\temp\{xxxx...).

Just to be clear: I have tried installing 2010 (32bit only) onto the following MVL Media: Win2K3 STDR2, RIS image store, Custom slipstreamed with SP2 and even an Evaluation CD!! (Was just trying to avoid a custom-O/S installation being the problem).

I am sticking with 12.5 right now as it works....2010 can sit on the shelf until i have more time to pull my remaining hair out.

I had the same problem where the patch would fail and roll back. The reason for this is either all the services are not stopped or not stopping, or you disabled them. Here are the steps you need to take:

1)Disable all Backup exec services including SQL (set startup to disabled) and reboot server
2)after rebooting, enable the services (set to Automatic Startup) but do not start them
3)Run the patch. It should now install successfully and start up the services when it is finished

It took me a little playing around to figure it out...but I am sure that is the problem you are running into. Once the patch is installed, Backupexec 2010 runs like a charm!