Hello
We are received this message "V-79-57344-38721- Failed to mount or more virtual disk images" after to do backup of Vmware virtual Machine
Someone knows the solution
Thanks in advanced
In that case, please log a technical support case & one of the engineers will be able to assist you. This is quite a generic error and narrowing down helps.
What is the version of BE and ESX / vCenter ?
Is GRT enabled in the backup job ? If yes, File/Folder or Application GRT ?
Backing up to tape or disk ?
Backup Exec 2014 +SP1
Vcenter 5.1
Esxi 5.1
Yes GRT is enable, we have check "Use Backup Granular Recovery Technology (GRT) to enable the restore of individuals files and folders from virtual machines"
Backup to disk
How many VMs are giving this error ?
Is Application GRT also enabled in the backup job ? If yes, what application is running ?
All VM show error
A machine without application show error
Do you see VirtFile listed when running the following command on the BE server using a cmd -
fltmc
Also, is the ESX host licensed for vStorage APIs for Data Protection (VADP) ?
The value that show fltmc in attach file
Yes we have license for VADP
Run a backup with all GRT disabled. Does this complete succesfully ?
Yes, when run backup with GRT disabled, Backup work OK
Do the VMs have the Remote Agent installed inside them ?
Do you have a mixture of Windows & Linux VMs in the same backup job ?
And what type of disk are you backing up to ?
Lastly, what is the OS of the BE media server & the VMs ?
If you are trying to do SAN Transport backups then test with NBD instead to see if the condition changes. (Note if this works it is not a solution it just narrows down the problem)
