VSS Snapshot Warning - lsi_sas.sys
Hi there,
we run Backup Exec 12.5 rev 2213 on a Windows Server 2008 R2 Standard (Media Server).
Since 2 weeks we get every day the following warning from a 2nd Server 2008 R2 Standard that is backed up with the BE Remote Agent:
\\Servername\System?State
VSS Snapshot warning. File c:\windows\\systemroot\system32\drivers\lsi_sas.sys is not present on the snapshot.
I red in some other posts where the sollution was, to create a blank file with the same name if it didn't exist. So I watched if the file is present on this Server in the system32\drivers folder. And it is.
For me it seems that Backup Exec is getting something wrong with this strange path c:\windows\\systemroot\. The "\systemroot" does not exist in c:\windows.
Is there an other folder where I can search for it or a way to clear this wrong entry?
Thanks for reading.
regards
Simon
Hey there,
finally we've found a working solution with Symantec.
It was i fact the wrong registry entry like I wrote before.
You can find the official solution of Symantec at:
http://www.symantec.com/business/support/index?page=content&id=TECH126412#LSI_SAS.SYS
or follow this steps:
- Backup the registry
- Open regedit and navigate to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\LSI_SAS
- Original ImagePath String = systemroot\system32\drivers\lsi_sas.sys
- Change this ImagePath to: %systemroot%\system32\drivers\lsi_sas.sys
- Restart the media server and re-run the backup job
Hope it helps you to.
Simon