Forum Discussion

Voine's avatar
Voine
Level 4
11 years ago

CA - Random Caputre Question

I was wondering if there was a way to change the way CA caputres emails.   Here is our problem. Ex. I send an email to a distrubition list which has 20+ employees in our department and a coup...
Compliance Accelerator
Configuring
Features
Information Governance
Windows 7
  • Kenneth_Adams's avatar
    Kenneth_Adams
    11 years ago

    CA does determine who the author is, but it also determines who the recipients are when there are internal recipients that are also Monitored Employees.  CA is designed to sample messages both from and to Monitored Employees, not just from Monitored Employees.

    The supervisors should be able to bulk review those duplicate messages by looking at one to determine if it needs any action, then selecting each of the duplicates in the list view pane (hold the Ctrl key down and click on each of the others if they are not together or, if they are all together, clicking on the top instance, holding the Shift key and clicking on the bottom instance) and marking them all as reviewed or escalated or whatever status is appropriate - provided your internal compliance policies allow for bulk marking of identical items.

    You may want to go to the Ideas section of this forum and enter an enhancement request to have a configuration option added to just sample messages based on author only, recipient only, or both.  If enough customers want this capability, it would be considered to be added to the product.

Kenneth_Adams's avatar
Kenneth_Adams
Level 6
11 years ago

CA does determine who the author is, but it also determines who the recipients are when there are internal recipients that are also Monitored Employees.  CA is designed to sample messages both from and to Monitored Employees, not just from Monitored Employees.

The supervisors should be able to bulk review those duplicate messages by looking at one to determine if it needs any action, then selecting each of the duplicates in the list view pane (hold the Ctrl key down and click on each of the others if they are not together or, if they are all together, clicking on the top instance, holding the Shift key and clicking on the bottom instance) and marking them all as reviewed or escalated or whatever status is appropriate - provided your internal compliance policies allow for bulk marking of identical items.

You may want to go to the Ideas section of this forum and enter an enhancement request to have a configuration option added to just sample messages based on author only, recipient only, or both.  If enough customers want this capability, it would be considered to be added to the product.