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kevinbwood's avatar
kevinbwood
Level 4
11 years ago

Complianc Accelerator evbaadmin cannot connect to server

Upgraded EV and CA from 9 SP2 to 10 SP4 (via the approved upgrade paths. Now, when trying to connect to evbaadmin on the CA server, get the error cannot connect to server. (and the Configuration ...
  • kevinbwood's avatar
    11 years ago

    The EV Accelerator manager service was running the entire time.  (We even stopped and restarted it.)

    We attempted to repair.

    FINALLY got error messages in the event log. Stated there was a discrepany between the binaries (Event ID 188 and 201).

    Gets stranger, The event log stated there was a prblem between the CA 9 SP2 and EV 10 SP4 binaries.

    We checked the CA configuration database (tblversion) it showed CA 8 SP4 (so apparently there was a previous upgrade as well (well before my time on this upgrade). )

    And now the really strange part. . .  while we were talking to support to open a ticket, the EVBAAdmin page DID open (We really DID upgrade the caonfiguration and customer databases during the upgrade and really DID try to open the evbaadmin page a number of times).

    When the page DID open (while we had support on the phone, we weere able ti enter the DB server info and click use existing database (entered the name). It upgraded teh configuration database and allowed us to upgrade (again) the customer database. (from 8 SP4)

    Checking the tblversion in the database, it now shows the correct version.

    VERY unusual.  But I doa ppreciate your consideration of this issue.

    Woody