Forum Discussion

JVal33's avatar
JVal33
Level 4
14 years ago

Various Users Get Authentication Prompt When Attempting to Open Archived Items

Multiple users began getting authentication prompts when attempting to open any archived items.  Entering the correct username and password continually fails and the item will not open.  There are no ...
Enterprise Vault
Information Governance
  • AndrewB's avatar
    AndrewB
    14 years ago

    sounds like a kerberos issue i had a while ago. i would check that the SPNs are set properly for the EV servers and service account.
JVal33's avatar
JVal33
Level 4
14 years ago
Should there be an SPN for every EVault alias/dns entry, and/or an SPN for every value listed in the Desktop Policy --> 'Add server to Intranet Zone'  field?