Forum Discussion

nirender's avatar
nirender
Level 3
10 years ago

Event ID 405 when trying to run reports in Compliance Accelerator

When trying to run reports in Compliance Accelerator  I am getting Event ID 405 APP AS - Customer ID: 7 - An error occurred retrieving the report snapshots. System.FormatException: String was not ...
Compliance Accelerator
Error messages
Information Governance
Reporting
  • goatboy's avatar
    goatboy
    10 years ago

    I managed to fix it - I renamed the Compliance Accelerator Reports and Discovery Accelerator Reports folders in SSRS, enabled the IIS Admin service (it was disabled via Group Policy) and re-uploaded reports. All working now. Not sure whether the fix was one or a combination of items.

Kenneth_Adams's avatar
Kenneth_Adams
Level 6
10 years ago

Nice.  Good fix, goatboy.  Thank you for sharing the actions you took.

I don't think the issue was due to the IIS Admin service having been stopped.  I stopped the IIS Admin service on my DA server and was able to successfully upload the report templates.  I then started IIS Admin on my DA server and stopped it on my SSRS server.  I was still able to successfully upload the DA reports. I then stopped IIS Admin on my DA server again so that it was stopped on both machines and the report templates still uploaded successfully.

As the CA and DA report templates upload use the same mechanism, my test would seem to rule out the IIS Admin service being stopped at the cause.