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GianniCool's avatar
GianniCool
Level 6
15 years ago

Journaling Connector not working at all...


Hello EV Gurus,

I have a client that is running EV 8.0 Sp2, and his journaling connector has never worked.  I had him take out the reg entry to "disable Journalling Connector", so it should be enabled.  He has it set up to capture 100%, but picks up nothing.  I gave him the white page # 322257 http://seer.entsupport.symantec.com/docs/322257.htm, but he stated that he has already tried this.

Please help!

Thanks!
-John
 

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  • TonySterling's avatar
    TonySterling
    15 years ago
    Steps are in the Installing guide for CA.  Should be similar to this:

    To install the Journaling Connector

    1 Start the Journaling Connector installation program (Symantec Enterprise Vault Journal Connector.msi).

    2 Follow the on-screen instructions, which prompt you to submit information at several points.

    ■ Choose to install the Journaling Connector for Microsoft Exchange or Lotus Domino (or both).

    ■ Specify the required Compliance Accelerator server and configuration database.

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  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago
    would suggest creating a support case, considering you have your own compliance at risk at the moment
  • GianniCool's avatar
    GianniCool
    Level 6
    15 years ago

    No, it's just a test environment.  I really don't want to open a case if you folks have suggestions.
  • Nick_White's avatar
    Nick_White
    Level 6
    15 years ago

    Possibly a silly question, but is the JC definitely starting when the Journal Task starts? You should have an information message in the event log which says that it is starting immediately after the Journal Task startup message. Also, do you get any errors or warnings in the logs?
  • GianniCool's avatar
    GianniCool
    Level 6
    15 years ago

    OK, this is what my client wrote to me:

    Is this applicable to V8 SP2, I provided you the incorrct information.  I cannot find the file journaltask.exe.config

    Seems like this wasn't even installed.  Are there steps to installing this?

    Thanks!

  • TonySterling's avatar
    TonySterling
    Moderator
    15 years ago
    Steps are in the Installing guide for CA.  Should be similar to this:

    To install the Journaling Connector

    1 Start the Journaling Connector installation program (Symantec Enterprise Vault Journal Connector.msi).

    2 Follow the on-screen instructions, which prompt you to submit information at several points.

    ■ Choose to install the Journaling Connector for Microsoft Exchange or Lotus Domino (or both).

    ■ Specify the required Compliance Accelerator server and configuration database.