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michadar5's avatar
michadar5
Level 4
12 years ago

DLO : Could not connect to server host

Hi

I have a strange problem. Dlo 7.5 is properly installed on Windows 2012.
Firewall is turned off (for testing). Agents are installed correctly. I can telnet from the clients to port 8080 and 8443 on the server. Backup on the client is made to a local resource. However, client can not upload files to the server (although created the directory structure on the server).
The client logs are:

"Failed to copy to the network user data folder. Deduplication failed: Could not connect to server host."

:(

Pleas help!

Backing Up
Backup and Recovery
Desktop and Laptop
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    12 years ago

    Debug mentions Dedupe Engine is offline.

    Would you pls verify if Mindtree Storesmart service is started or not.

     

13 Replies

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  • VJware's avatar
    VJware
    Level 6
    12 years ago

    Debug mentions Dedupe Engine is offline.

    Would you pls verify if Mindtree Storesmart service is started or not.

     

  • VJware's avatar
    VJware
    Level 6
    12 years ago

    Are you able to access from the client ~ http://dedupeservernameorip:8080 or http://dedupeservernameorip:8443 ?

    Which account is used for the DeDupe service, SQL & DLO services ?

    Is the NUDF on the same server or a different server ?

     

  • michadar5's avatar
    michadar5
    Level 4
    12 years ago
    Yes i can connect from client to: http://dedupeserver:8080 status: StoreSmart Dedupe Server Status: (20159) Active and https://dedupeserver:8443 status: StoreSmart Dedupe Server Status: (20159) Active Accounts for services: DLO Administration Service: domain user (added to local admin) DLOMaintanaceSvc: Local System account SQL Server (DEDUPE): domain user (added to local admin) SQL Server (DLO): domain user (added to local admin) SQL Server Agent (DEDUPE): Disabled SQL Server Agent (DLO): Disabled NUDF is one the same server: Netstat on the server show: netstat -na | find "8080" TCP 0.0.0.0:8080 0.0.0.0:0 netstat -na | find "8443" TCP 0.0.0.0:8443 0.0.0.0:0
  • VJware's avatar
    VJware
    Level 6
    12 years ago

    On a single client, delete the .settings file & restart the DLO Agent UI. Enable verbose logging from the UI & post or PM the debug.

  • michadar5's avatar
    michadar5
    Level 4
    12 years ago

     

    log bellow. I also uncheck in user profile "Enable dedupe" but problem is symilar "could not connect to server host" change to "Dedupe engine offline"
    2013-05-10 12:23:33 - Backup - C:\Documents and Settings\user\Favorites\Microsoft Websites\Welcome to IE7.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:23:30 - Backup - C:\Documents and Settings\user\Favorites\Microsoft Websites\Microsoft At Work.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:23:27 - Backup - C:\Documents and Settings\user\Favorites\Microsoft Websites\Microsoft At Home.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:23:24 - Backup - C:\Documents and Settings\user\Favorites\Microsoft Websites\Marketplace.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:23:21 - Backup - C:\Documents and Settings\user\Favorites\Microsoft Websites\IE site on Microsoft.com.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:23:17 - Backup - C:\Documents and Settings\user\Favorites\Microsoft Websites\IE Add-on site.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:23:14 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\_user1.cab FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:23:11 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\_sys1.cab FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:23:07 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\_setup.dll FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:23:03 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\_ISDEL.EXE FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:23:01 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\_INST32I.EX_ FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:57 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\setup.lid FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:54 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\setup.ins FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:50 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\SETUP.INI FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:46 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\SETUP.EXE FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:43 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\os.dat FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:39 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\layout.bin FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:36 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\lang.dat FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:33 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\data1.cab FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:29 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\DATA.TAG FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:25 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\arkuinst.exe FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:22 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86\arkdll.dll FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:19 - Backup - C:\Documents and Settings\user\Favorites\Links\Customize Links.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:15 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_setup.sms FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:11 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_setup.pdf FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:07 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_setup.msi FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:04 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_setup.ini FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:22:00 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_setup.exe FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:57 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_jp.mst FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:53 - Backup - C:\Documents and Settings\user\Desktop\vpnclient_fc.mst FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:49 - Backup - C:\Documents and Settings\user\Desktop\vpnclient-win-msi-5.0.07.0410-k9.exe FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:45 - Backup - C:\Documents and Settings\user\Desktop\sig.dat FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:42 - Backup - C:\Documents and Settings\user\Desktop\putty.exe FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:39 - Backup - C:\Documents and Settings\user\Desktop\installservice.exe FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:35 - Backup - C:\Documents and Settings\user\Desktop\DelayInst.exe FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:32 - Backup - C:\Documents and Settings\user\Desktop\BkupLnch.rdp FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:29 - Backup - C:\Documents and Settings\user\Desktop\arkeia.9.1.16_master_winxp_x86.zip FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:25 - Backup - C:\Documents and Settings\user\Desktop\167.9.220.26-summary.htm FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:21 - Backup - C:\Documents and Settings\user\My Documents\My Pictures\Sample Pictures.lnk FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:17 - Backup - C:\Documents and Settings\user\My Documents\My Pictures\Desktop.ini FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:14 - Backup - C:\Documents and Settings\user\Favorites\Help Center Assist.url FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:21:11 - Backup - C:\Documents and Settings\user\Favorites\Desktop.ini FAILED to copy to the network user data folder. Dedupe engine offline.    - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20050
    2013-05-10 12:20:17 - Backup - Backup source path: H: - is not for a local fixed drive.  - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-10390
    2013-05-10 12:20:14 - Backup - Backup source path: H: - is not for a local fixed drive.  - http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-10390
     
  • VJware's avatar
    VJware
    Level 6
    12 years ago

    Try restarting the Mindtree + SQL DeDupe services. Is this a new install of 7.5 or was it upgraded from 7.0 ?

    What sort of permissions do the users have over the NUDF & the DeDupe storage ?

  • michadar5's avatar
    michadar5
    Level 4
    12 years ago

    I restarted services.

      I'm not sure I understand your question about NUDF & the DeDupe storage, this is the same folder.

    I have storage location for example "backup" d:\backup. Default dedupe storage location is dedupe server (the same server). Dedupe Server Storage Location \\dedupeserver\backup (d:\backup)

    Permissions are:

    share permissions Everyone - Full

    DLO Service domain user : Full

    Security permisions

    DLO Service domain user : Full

    Everyone: Read & execute, List folder, Read

    Administrators: Full