Forum Discussion

s_support's avatar
s_support
Level 4
10 years ago

dlo 7.6 redirect restore of pst file error

hi, currently running dlo 7.6, and trying to restore a pst file from client1 backups, onto a location on client2.

after running the restore, i get an message "either there is no default mail client or the current mail client cannot fulfill the meessaging request.  Please rn microsoft outlook and set it as the default mail client".  outlook is installed and configured on the dlo console server, so i dont understand the reason for this message.

after i click ok on that pop up, the restored file on client2 disappears, and i get this error when viewing the restore log "*.pst failed to restore.  error reading source file.  restore failed due to outlook not installed on this machine.  mapi initialize failed"

it then points me to this link:  http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-138-52224-20180&locale=en_EN

i tried going through this tech article:  http://www.symantec.com/business/support/index?page=content&id=TECH216331&actp=search&viewlocale=en_US&searchid=1414395090454

i dont have a fatal exit key in the registry location that it specifies, and i don't know what the key is or what it should be or if it even matters.

 

please help if possible.

 

Phil.

  • On the server, install the 64-bit verison of Outlook and then retry the .pst restore.