We just upgraded our DLO server to 7, and I am trying to upgrade our agents to the new version, as well. Upon either a push installation from the server, or a local installation on the client(s), we run into an error 1325 "Documents is not a valid short file path", and the installers rolls back all changes (including the version of the agent that was previously there). The clients are Win7 SP1 x64, the server is 2008R2. Is this a known issue with DLO 7? How can I get around this and restore our DLO backups? The event logs from a sample client are attached. (PS: I realize DLO isn't part of BE2012, but that was the closest option available in the drop down)

http://www.symantec.com/docs/TECH186435 - After migration to Symantec Desktop and Laptop Option (SDLO) 7.0 existing Backup Exec 2010 DLO Agent throws an Unspecified error and client doesn't launch on it's own at the startup. This technote refers a couple of etracks. So this is a known issue. Please subscribe to this technote and Symantec will keep you up to date on this issue.

DLO 7 is not a part of Backup Exec 2012. DLO 7 is a seperate independent product. It has its own Product Landing Page - http://www.symantec.com/business/support/index?page=landing&key=61042 Please save this to your favourites, any search attempts on the above link will only return DLO 7 technotes in results. I'm sure this will help you in case you need to search something related to DLO7 in future.

I'll check it out - but it sound like that's an issue with the agent starting up - I can't even get it to install.

Yes, see the postscript on my initial posting.

Yeah, that's for starting the agent. My posting is about installing the agent.

DLO7 agent installation - push or local - errors and rollback

18 Replies

SuperBrain
Moderator
13 years ago
http://www.symantec.com/docs/TECH186435 - After migration to Symantec Desktop and Laptop Option (SDLO) 7.0 existing Backup Exec 2010 DLO Agent throws an Unspecified error and client doesn't launch on it's own at the startup.

This technote refers a couple of etracks. So this is a known issue.

Please subscribe to this technote and Symantec will keep you up to date on this issue.
SuperBrain
Moderator
13 years ago
DLO 7 is not a part of Backup Exec 2012.

DLO 7 is a seperate independent product. It has its own Product Landing Page - http://www.symantec.com/business/support/index?page=landing&key=61042

Please save this to your favourites, any search attempts on the above link will only return DLO 7 technotes in results. I'm sure this will help you in case you need to search something related to DLO7 in future.
Altair
Level 4
13 years ago
I'll check it out - but it sound like that's an issue with the agent starting up - I can't even get it to install.
Altair
Level 4
13 years ago
Yes, see the postscript on my initial posting.
Altair
Level 4
13 years ago
Yeah, that's for starting the agent. My posting is about installing the agent.
VJware
Level 6
13 years ago
Check if apprpriate values are present under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ or not especially the value of favorites under shell folders & user shell folders
Altair
Level 4
13 years ago
What are the appropriate values, and which HKCU hive should I look in for pushing the agent remotely?
VJware
Level 6
13 years ago
Look under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\

and then, first look under Shell Folders & also under User Shell Folders...typically, if you have setup folder redirection, this error usually occurs...

if you would pls paste the install log file, let me check which value specifically is different...
Altair
Level 4
13 years ago
Yep, we're using folder redirection. Unfortunately the machine is off at the moment and I'm on travel the rest of the week. Is the required information available in the Event Log export I've already attached? If not, I will post the log file as soon as possible. Thanks!
Altair
Level 4
13 years ago
Here is the install log. Thanks for your help!
DLOAgentInstall.zip15 KB