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HELPDESK_TC_GYE's avatar
HELPDESK_TC_GYE
Level 3
9 years ago

How can change credentials for services in my symantec dlo server?

Hi,

 

I wish to know if there are a way to change the credentials (user/password) that I used to install my symantec dlo server, 

When I installed, I used the default domain administrator, I want to change to an user like dloadmin with admin privilegies because the default domain administrator account is going to be disabled.

I have the symantec dlo console on a windows server 2012 std and I running the version of DLO Symantec_Desktop_and_Laptop_Option_80075a_64-bit

I don't want to reinstall the clients one by one, I dont want to reinstall my windows server.

 

Thanks for your support

 

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  • VJware's avatar
    VJware
    9 years ago

    Just, change the account under which the DLO services run via services.msc. There is no need to reinstall anything.

    Have a look @ this KB for the services and their accounts - https://www.veritas.com/support/en_US/article.TECH223492

     

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  • VJware's avatar
    VJware
    Level 6
    9 years ago

    Open a cmd and run the following -

    sqlcmd.exe -E -S <SERVERNAME>\<INSTANCENAME> -Q "EXEC

    sp_addsrvrolemember 'testdomain\DBAdmin1','sysadmin'"

     

    Example

    sqlcmd.exe -E -S MachineName\SQLEXPRESS -Q "EXEC

    sp_addsrvrolemember 'testdomain\DBAdmin1','sysadmin'"

    You can also add Sysadmin rights using SQL Management Studio.

  • HELPDESK_TC_GYE's avatar
    HELPDESK_TC_GYE
    Level 3
    9 years ago

    I think I missing this SQL permissions, do you have any idea how to verify/change this?

  • VJware's avatar
    VJware
    Level 6
    9 years ago

    It sounds like the new admin account does not have enough permissions as that of the default domain account.

    Does the new account have appropriate SQL permissions such as 'sa' ?

     

  • HELPDESK_TC_GYE's avatar
    HELPDESK_TC_GYE
    Level 3
    9 years ago

    For your information

     

    When I'm logged in with the new domain account that have admin privilegies, when I run the DLO Console with Run as Admin, I get the error message

    But when I'm logged in with the default domain admin account the DLO Console start normally

  • HELPDESK_TC_GYE's avatar
    HELPDESK_TC_GYE
    Level 3
    9 years ago

    Yes, the DLO Mantenenace Service is running, I start the DLO console using Run as Admin but I get the same error message.

     

     

  • VJware's avatar
    VJware
    Level 6
    9 years ago

    Close the console.

    Verify that all services are running (you didn't mention if the DLO Maintenenace Service was running or not) and relaunch the DLO console using "Run as Admin".

  • HELPDESK_TC_GYE's avatar
    HELPDESK_TC_GYE
    Level 3
    9 years ago

    Hi, when I changed the following services  

    Symantec DLO Administration Service (Running)

    Mindtree StoreSmart Dedupe Server Service (Running)

    SQL Server (DLO) (Running)

    SQL Server Browser (Running)

    I get this error message, Communications with the DLO services are down. Check to see if DLO services are running 

    communications with dlo services are down.PNG

    Do you have any idea how to fix this error and the possible solution?

     

  • VJware's avatar
    VJware
    Level 6
    9 years ago

    Just, change the account under which the DLO services run via services.msc. There is no need to reinstall anything.

    Have a look @ this KB for the services and their accounts - https://www.veritas.com/support/en_US/article.TECH223492