Forum Discussion

FlyingBus's avatar
FlyingBus
Level 4
15 years ago

Cannot do searches in discovery accelerator (no search ability at all)

Hi guys  We recently purchased discovery accelerator and much to my dismay it has become incredibly urgent to have this product up and running within days due to a legal requirement. I have in...
Discovery Accelerator
Information Governance
Installing
  • TonySterling's avatar
    TonySterling
    15 years ago

    I seem to remember an issue with a DA application Admin not having rights in a case if he were a Case Admin.  Can you create just a user and make him the Case Admin?

    I am not sure if this it the issue or not:  http://seer.entsupport.symantec.com/docs/339259.htm

    You might open a high severity case with support to verify.

    Regards,
    Tony
FlyingBus's avatar
FlyingBus
Level 4
15 years ago
yes the account is both the owner of the case and assigned as 'admin' which appears greyed out. I also cannot assign any other roles to this user.



if I choose add role I see the below



shouldn't there be more to choose from?

I am doing this with the vault service account as I'm now out of the office and can't test with my desktop PC and client, but the results were the same.