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goatboy's avatar
goatboy
Level 6
13 years ago

Custodian Manager questions

Hi,

Environment is EV9.0.2/DA9.0.2

I will be setting up Custodian Manager shortly. The documentation explains how to set it up but still have some questions.

The main admin page - http://server2/EVBACustodianManager - is that intended for IT administrators to use, or business users of CA/DA? If it's the latter, how is accessed controlled to this page?

If it's the latter, can I assume that business users can do whatever they need to do directly via the DA client, and never need to visit http://server2/EVBACustodianManager ?

What are the recommended AD synchronisation settings?

Any others tips and tricks? Thanks.

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  • TonySterling's avatar
    TonySterling
    13 years ago

    Okay, just double checked and access to Custodian Manager is going to be managed on the properities of the Customer in the EVBAAdmin page.

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    I have only seen it used by the IT administrator, makes sense as they are the ones that will know the account credentials to set up the synchronization.

    Also, now that I think of it, I have never tried to access as any account other than the VSA, it would be easy to test though, I just don't have my lab up right now.

     

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Okay, just double checked and access to Custodian Manager is going to be managed on the properities of the Customer in the EVBAAdmin page.

  • goatboy's avatar
    goatboy
    Level 6
    13 years ago

    Much appreciated. Are there guidelines as to the recommended AD synchronisation settings? I only have limited visibility of which options I will need to configure via the DA Administrators Guide (as I have yet to install Custodian Manager).

    e.g.

    5 Do one of the following, depending on whether you want Custodian Manager

    to synchronize with some or all of the containers in the nominated domain

    or server:

    ■ To synchronize with all the containers, click Whole Domain/Server and

    then optionally choose to synchronize with mail-enabled users or

    mail-enabled groups only.

    ■ To synchronize with selected containers only, click The following

    containers and then click Addacontainer to supply the container details.

     

    ■ The frequency with which Custodian Manager synchronizes custodian details

    with the corresponding Active Directory or Domino LDAP directory accounts.

    ■ The number of days that Custodian Manager should wait before it marks as

    deactivated a custodian for whom no Active Directory or Domino LDAP

    directory account is available.

    ■ Whether to delete the email addresses associated with a custodian before you

    synchronize the custodian with the corresponding Active Directory or Domino

    LDAP directory account.

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    I am not sure there has been a best practice guide built around it. 

    If anyone in the org could be a custodian you could just synch the whole org, a lot will depend on the company, size of the org, etc...

    Not sure if you have seen this:

    About Custodian Manager

    Article:HOWTO31601  |  Created: 2010-09-23  |  Updated: 2012-06-27  |  Article URL http://www.symantec.com/docs/HOWTO31601

    About Custodian Manager

    Article:HOWTO31601  |  Created: 2010-09-23  |  Updated: 2012-06-27  |  Article URL http://www.symantec.com/docs/HOWTO31601

     

  • goatboy's avatar
    goatboy
    Level 6
    13 years ago

    I have seen that link and the associated ones, thanks. It's just that I don't know all the options I will be presented when I install Custodian Manager, as they are not documented sufficiently in the install guide. Never mind, I will find out soon enough when I install it. Thanks

  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Ok, sorry, I am wasn't really sure what you were looking for.  It isn't terribly complicated though.  :)

  • goatboy's avatar
    goatboy
    Level 6
    13 years ago

    Hi, I installed Custodian Manager and everything went fine.

    Question, when I click on "Manage or Create Custodians", everything is quick in the GUI.

    When I click "Manage or Create Groups", it is extremely slow (takes a full minute to get to the next page).

    I have about the same number of synched users and groups (~22,000). Any idea why the "Manage or Create Groups" is so slow? Any way to speed it up? Thanks