Forum Discussion

tmurray1's avatar
tmurray1
Level 5
13 years ago

Enterprise Vault Accelerator Manager Serivce will not start

Hello,

I did a fresh install on EV8/DA8 SP4 in the lab to prepare for an upgrade.  After the install was complete I found that the EV Accelerator Manager Serivce will not start.  The message received is "Could not start the Enterprise Vault Accelerator Manager Service service on Local Computer.  Error 1053: The service did not respond to the start or control request in a timely fashion."  I found a KB article on the Symantec site that recommended removing DA and EV and then reinstalling them.  I did this but to no avail.  Anyone have any ideas?

Thank you.

Discovery Accelerator
Information Governance
  • TonySterling's avatar
    TonySterling
    13 years ago

    Does your lab have internet access?  If not, this might help:

    https://www-secure.symantec.com/connect/articles/problems-discovery-accelerator-due-signed-assemblies

    or

    Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) 8.0 service fails to start

    Article: TECH66462  |  Created: 2009-01-06  |  Updated: 2010-01-28  |  Article URL http://www.symantec.com/docs/TECH66462

    and also:

    Can not start Enterprise Vault Accelerator Manager Service (EVAMS) for Compliance Accelerator (CA) or Discovery Accelerator (DA) 8.0 in a virtual environment.

    Article: TECH66452  |  Created: 2009-01-05  |  Updated: 2010-01-17  |   

     

3 Replies

Sort By
Replies have been turned off for this discussion
  • TonySterling's avatar
    TonySterling
    Moderator
    13 years ago

    Does your lab have internet access?  If not, this might help:

    https://www-secure.symantec.com/connect/articles/problems-discovery-accelerator-due-signed-assemblies

    or

    Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) 8.0 service fails to start

    Article: TECH66462  |  Created: 2009-01-06  |  Updated: 2010-01-28  |  Article URL http://www.symantec.com/docs/TECH66462

    and also:

    Can not start Enterprise Vault Accelerator Manager Service (EVAMS) for Compliance Accelerator (CA) or Discovery Accelerator (DA) 8.0 in a virtual environment.

    Article: TECH66452  |  Created: 2009-01-05  |  Updated: 2010-01-17  |   

     

  • idaman22's avatar
    idaman22
    Level 4
    13 years ago

    If the licenses are in place, the usual cause is found in this technote - Enterprise Vault (EV) Compliance Accelerator (CA) or Discovery Accelerator (DA) 8.0 service fails to start - http://www.symantec.com/docs/TECH66462

  • tmurray1's avatar
    tmurray1
    Level 5
    13 years ago

    The lab does not have access to the outside.  I followed the steps under Scenario 2 (e.g. disable Check for Publisher's certificate revocation) found in TECH66462 and happy times!!!cheeky

     

    Thank you!!