0KB Placeholders don't open archived items
Hi,
we are doing FSA archiving to a Win2003 based NAS box.
I do have a problem now where clicking placeholder gives an error but I can open the archived items from the Archive Explorer or by doing a search.
Using FSutil I found that the files do contain data pointing to the archive.
The NAS OS partitions had recently crashed and we restored it. The Data partitions are the same. I'm not sure when this problem started to occur since archiving is not enabled for everyone and user rarely need to open archived items. It might have been messed up before the NAS OS crash.
I also disabled Symantec AV but that didn't have any effect (we always had Symantec installed on the NAS and it was working fine in the past).
Is there a way to rebuild placeholders? I can't even delete them.
Any ideas?
we are doing FSA archiving to a Win2003 based NAS box.
I do have a problem now where clicking placeholder gives an error but I can open the archived items from the Archive Explorer or by doing a search.
Using FSutil I found that the files do contain data pointing to the archive.
The NAS OS partitions had recently crashed and we restored it. The Data partitions are the same. I'm not sure when this problem started to occur since archiving is not enabled for everyone and user rarely need to open archived items. It might have been messed up before the NAS OS crash.
I also disabled Symantec AV but that didn't have any effect (we always had Symantec installed on the NAS and it was working fine in the past).
Is there a way to rebuild placeholders? I can't even delete them.
Any ideas?
- A couple thoughts. You may want to re-install the Placeholder service. If the files are showing as 0k but FSUtil shows good data, then it sounds like the filter driver is not running or intercepting the request when you attempt to open an item.
A re-install may fix any possible issues with the driver if it was having problems after the restore.
You also want to check the registry for the Placeholder server and ensure that under HKLM\Software\KVS\Enterprise Vault\FSA\PlaceholderService that the key EnabledVolumes exists and has a value.
You can check to see if the Placeholder driver is running by going to Accessories, System Tools, System Information, Software Environment, System drivers and looking for evfsf. If that is running and enablevolumes looks ok, you probably do have another filter that is interfering. Try a new archive and see if the same behavior still occurs for new items.
