Access Denied 0x8007005 error on manual archive ...
Hello,
Since yesterday, some (about 50%) of our users are getting an access denied/0x8007005 error when they try to manually archive or restore any message in their Outlook mailbox. For other users, it works completely as normal.
However, the automatic archiving works normally, as does vault searching and the vault explorer. Archiving via OWA works for all users and if we use the http-only light client that works.
We have checked that DCOM is enabled on both the clients and server. The EV server names are listed in Internet Explorer.
We have the same AD domain, Windows XP/Outlook 2003, Exchange 2003 and Enterprise Vault 9.0 SP4 (one cluster) environment for all users.
The logs on the server show no errors at all. For the problem users, the client shows an error mentioning the word "CreateDirectory" when we try to manually restore and a non-descript informational message when we try to manually archive.
Any ideas please?
Thanks,
- Alan.
Fair play
Then what i would do is the following
1. Upgrade the client from 8 SP3 to 9 SP4
2. run a ScanOST.exe against the mailbox and have it repair any errors
3. See if the issue still occurs and run a resetevclient.exe
4. If the issue still occurs, reset the password on the VAC
If it still fails then you will have to dtrace AgentClientBroker and AuthServer to see where the failures are occuring, if its a DCOM issue you will receive an error on the EV Servers System Logs under Distributed COM
It could be an SPN issue, a kerberos issue etc
another thing you could try is setting the users to HTTP mode and see if it works there, if it does then you can concentrate on the DCOM side of things
