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Mr_Invincible's avatar
Mr_Invincible
Level 3
14 years ago

Cannot access Archived files

I needed to do a mass recall on a folder so i turned off archiving and created a policy on that drive for "Do Not Archive" on that folder within Enterprise Vault V8.0.2.1693 and tried to do a mass recall but it was not successful.

I went into the folder itself and tried to open an archived file ( the one with the black clock icon on it)

i get an error when opening the file saying it could be corrupt

i have turned the archiving back on that folder and selected "Run Now" to rescan the drive and this ran the "fileserver archiving task", this took about an hour

however i still cannot open the archived files, there was no problems before i turned the archiving off

 

Any help would be appreciated

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  • Mr_Invincible's avatar
    Mr_Invincible
    14 years ago
    i have run the commands below
     
    net stop "Enterprise Vault File Placeholder Service"
    fltmc unload EvFilter
    fltmc load EvFilter
    net start "Enterprise Vault File Placeholder Service
     
    i still had no access to the files
    this file server was part of a cluster, so i done a cluster failover, once i done this i could access the files, i rebooted the first server and when it was back up i done a failover back to that, i can also access the files on that.
    however archive explorer does not display the list of folders within this drive, but not to worry this is a seperate issue.
     
    thanks for all the responses to this thread, its helped me a lot
  • Mr_Invincible's avatar
    Mr_Invincible
    Level 3
    14 years ago

    it seems to be running, other folders are not affected, its just the 1 folder

     

    how do i check the file system?

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    Best thing to do is ask the owner of the file server, it could be a local NTFS drive, it could be a mountpoint, it could be a netapp, could be a number of things.

    If it *is* a netapp though, and you are attempting to retrieve files on the EV Server itself though, that will fail, its a limitation that you cannot recall items on the EV Server that runs the Placholder service for the netapp.

    really though you'd need to get a dtrace on the placeholder service to see whats actually happening when you attempt to recall items

    I take it that if you go to http://yourEVServer/enterpriseVault/ArchiveExplorerUI.asp you can see the file servers listed in AE and open the items through AE, correct?

    If you can't open it through Archive Explorer, the chances of it opening on the file system are little to none

  • Rob_Brenner's avatar
    Rob_Brenner
    Level 5
    14 years ago

    If you are having issues recalling individaul files (Placeholders) from that folder then it would imply you have an issue wher more investigation may be required, however, if you are trying the bulk recall the same way, and still having issues, it would be worth checking if the settings are still controlling the max number of recalls. It would help to set the BypassRecallLimitsForAdmins, and try bulk recalling under the context of an Administrative user account.

    Alternatively I would suggest you experiment with the FSAUtility -t option and restore all the content from that folder path.

  • Sergy_Stouk's avatar
    Sergy_Stouk
    Level 3
    14 years ago

    Here are the troubleshooting steps I would follow on Windows (NTFS) Share:

    1) Are other shares recalling vaulted files OK or not?

    If yes - then a problem is limited to this share; If not - problem with Vault Server which is a separate troubleshooting tree. This one assumes that other shares are OK.

    2) Reload the Filter Driver from the command line using the following command:

     

    net stop "Enterprise Vault File Placeholder Service"
    fltmc unload EvFilter
    fltmc load EvFilter
    net start "Enterprise Vault File Placeholder Service"
     
    3) Make sure FilePlaceholder Service is started.
     
    4) Check if individual file can be recalled? If cannot be recalled - check if you have deleted the Server/Archiving Root from the Vault's Archiving Targets on Vault Server. Recreate the Archiving Root again and try again; I would just delete/re-create the archiving target even if it's there - you might encounter other clues if there is a problem communicating with the server from vault.
     
    5) If you can recall individual file but Mass-recall does not work - it means in Server's Registry there is a MaxRecall limit set and also there is no Bypass Recall for Administrators. Check Registry settings and make sure to remove the limit.
     
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\FSA\PlaceholderService]
    "RecallLimitMaxRecalls"
    "RecallLimitTimeInterval"
    "BypassRecalLimitsForAdmins"
     
    once changes to registry done - restart the FPS service and try again.
     
     
     
  • Mr_Invincible's avatar
    Mr_Invincible
    Level 3
    14 years ago

    The only services i have on the enterprise vault server are

    Enterprise vault admin service
    enterprise vault directory service
    enterprise vault indexing service
    enterprise vault shopping service
    enterprise vault storage service
    enterprise vault task controller service

     

    There was no issue with the file recall before i turned off archiving, the problem only arose when i turned the archiving off on this 1 folder

    other archived files on other folders are accessible and i can do a file recall.

    it doesn't look like an issue with services as i can recall files from different folders

    The problem seems to be that once i turned off the archiving, enterprise vault disconnected itself from the archived files in that folder, i need to get a way for enterprise vault to be associated with the archived files again

  • Rob_Brenner's avatar
    Rob_Brenner
    Level 5
    14 years ago

    The Placeholder Service runs on the file server, not on the EV server.

    When you say you turned off the archiving, I assume you just removed the check box from the target.

    This should not impact the retrieval of placeholders as it only tells the FSA Archiving Task not to process the folder/volume target.

    How exactly did you turn off archiving?

  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago

    only reason i said the PHS is if you have a netapp it runs on the ev server, not the file server (since, you know, its a file system and all!)

  • Rob_Brenner's avatar
    Rob_Brenner
    Level 5
    14 years ago

    You mentioned that you get a prompt saying that the item could be corrupt.

    Have you tried accessing the item via Archive Explorer? This should help you confirm if the corruption exists in the Archive or in the placeholder.