Archive Explorer delete button is not selectable in Archive Explorer

I need help

I environment is:

Exchange 2010 SP3 RU 15

Enterprise Vault 10.0.4

Outlook 2010 with Outlook add'ins V10.0.0.1354

Up to now, nobody could delete message from there archive. Not the ask me to see what is need for certain user starting delete message from there archive. I follow http://www.veritas.com/docs/000034231 article and the delete button is still not selectable.

• I change the Site Settings now I have the options "Users can delete items from their archives"  select.
• Create a now Retention Categories with the options "Prevent deletion of archived items in this category" and "Retain items forever" not check (in the old category we had "Retain items forever" and "Prevent deletion of archived items in this category" select).
• Change the Retention Categories in the provisioning Group.
• Run Provisioning Tasks 
• Sync my mailbox
• IISRESET
• Run manually the archive tasks

Wait for about 1 hour. I test the button is still not selectable and when I try to archive from the outlook the Retention Category is the old one.

What I didn't do? 

If a run a DTRACE, what should I look for? 

Thank you

Antonio