Forum Discussion

PoorAdmin's avatar
PoorAdmin
Level 6
12 years ago

Archive Japanese language emails.

We have Enterprise Vault 9.0 installed in our environment with Exchange 2007. We have an email users that receives and sends both English and Japanese emails. Is there any confgiuration change that w...
Enterprise Vault
Information Governance
Troubleshooting
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    12 years ago

    Okay so in Regional and Language Options from control panel - I'd make sure you have the Supplemental Language Support options installed.

Rob_Wilcox1's avatar
Rob_Wilcox1
Level 6
12 years ago

migrate her? From what to what?

 

Error messages when viewing or replying to items that contain certain Japanese characters [Ref E1706460]

When the body or subject line of an Enterprise Vault shortcut contains certain Japanese characters, you may receive an error message if you choose to view or reply to the original item.

To resolve this issue, change the value of the Exchange Mailbox Policy setting called "Encode custom body using appropriate code pages" to "On" on the Enterprise Vault server. Then restart the Enterprise Vault Task Controller service.