Forum Discussion

MON_AB's avatar
MON_AB
Level 4
7 years ago

Archived item suddenly not able to open in Oulook 2010

Hey guys, since some days I am not able to open an archived item on my Windows 7 Client with Outlook 2010. In the backend we are using Exchange 2013. Everytime I try to open an archived item it loo...
  • Massimo_Vagli's avatar
    Massimo_Vagli
    7 years ago

    Hi, 

    Please note that the workaround now is also documented in the public technote https://www.veritas.com/support/en_US/article.000127958

    as from the technote: 

    Workaround

    Use the DisableCustomFormItemScript and TrustedFormScriptList Registry settings to allow scripting for Enterprise Vault shortcuts. This Microsoft KB article describes the usage of these settings. The Enterprise Vault custom forms that need to be added to the TrustedFormScriptList are:

    IPM.Note.EnterpriseVault.PendingArchive
    IPM.Note.EnterpriseVault.PendingArchive.ArchiveMe
    IPM.Note.EnterpriseVault.Shortcut.DeleteMe
    IPM.Note.EnterpriseVault.Shortcut.RestoreMe
    IPM.Note.EnterpriseVault.Shortcut

    The Registry location for these settings varies by the version of Outlook and the bitness of the operating system. For convenience, Veritas has made available a downloadable zip file containing Registry Entries (.reg) files to create the required settings to enable scripting for Enterprise Vault's custom forms on each supported version of Outlook.

    I hope this helps

    Massimo Vagli

GertjanA's avatar
GertjanA
Moderator

Hello,

Please see Outlook issue 

It is an issue caused by an Outlook patch from this/last week. Veritas and Microsoft are aware. In the other post is a case id. You can open a case at Veritas, and request it to be linked at that incident.

 

Massimo_Vagli's avatar
Massimo_Vagli
Level 4
7 years ago

Hello, 

We have successfully tested a workaround (which is not the patch uninstallation); in order to get more details please open a new case.

Massimo Vagli

  • Massimo_Vagli's avatar
    Massimo_Vagli
    Level 4
    7 years ago

    Hi, 

    Please note that the workaround now is also documented in the public technote https://www.veritas.com/support/en_US/article.000127958

    as from the technote: 

    Workaround

    Use the DisableCustomFormItemScript and TrustedFormScriptList Registry settings to allow scripting for Enterprise Vault shortcuts. This Microsoft KB article describes the usage of these settings. The Enterprise Vault custom forms that need to be added to the TrustedFormScriptList are:

    IPM.Note.EnterpriseVault.PendingArchive
    IPM.Note.EnterpriseVault.PendingArchive.ArchiveMe
    IPM.Note.EnterpriseVault.Shortcut.DeleteMe
    IPM.Note.EnterpriseVault.Shortcut.RestoreMe
    IPM.Note.EnterpriseVault.Shortcut

    The Registry location for these settings varies by the version of Outlook and the bitness of the operating system. For convenience, Veritas has made available a downloadable zip file containing Registry Entries (.reg) files to create the required settings to enable scripting for Enterprise Vault's custom forms on each supported version of Outlook.

    I hope this helps

    Massimo Vagli

    • MON_AB's avatar
      MON_AB
      Level 4
      7 years ago

      Thanks for the reply.

      When I click in to the veritas article the link "zip file attached to this article" is no working.

      Can someone provide the content of this link, then I will be able to download the reg files.

      • GertjanA's avatar
        GertjanA
        Moderator
        7 years ago

        Hello Mon Ab.

        If you click the 'download attachments' button on the right, it will allow you to download.

        The link indeed seems to be non functioning.