Forum Discussion

ia01's avatar
ia01
Level 6
11 years ago

EV 10.0.1 Export archive suddenly stopped working with error

Hi, We have a EV 10.0.1 server where we could export archives to original mailbox still this morning. Suddenly it stopped woorking and throwing the following error   ---------------------------...
Enterprise Vault
Information Governance
Not Applicable
Troubleshooting
  • EV_Ajay's avatar
    EV_Ajay
    11 years ago

    Cause :
    DefaultVaultId value is empty or NULL and ADMbxDN value is NULL on the ExchangeMailboxEntry table of the EnterpriseVaultDirectory database

    By removing these mailboxes, the archive should work and complete normally.


    Solution :

    1) Backup the ExchangeMailboxEntry table

    2)Run the following query on the SQL to verify the affected users

    USE EnterpriseVaultDirectory
    SELECT * FROM ExchangeMailboxEntry
    WHERE DefaultVaultId <> '' AND ADMbxDN IS NULL

    3) Delete the affected users with the following query

    USE EnterpriseVaultDirectory
    DELETE FROM ExchangeMailboxEntry
    WHERE DefaultVaultId <> '' AND ADMbxDN IS NULL

    4) Run the provisioning task

    5) Try to reproduce the behavior by exporting the applicable archive again.

EV_Ajay's avatar
EV_Ajay
Level 6
11 years ago

Cause :
DefaultVaultId value is empty or NULL and ADMbxDN value is NULL on the ExchangeMailboxEntry table of the EnterpriseVaultDirectory database

By removing these mailboxes, the archive should work and complete normally.


Solution :

1) Backup the ExchangeMailboxEntry table

2)Run the following query on the SQL to verify the affected users

USE EnterpriseVaultDirectory
SELECT * FROM ExchangeMailboxEntry
WHERE DefaultVaultId <> '' AND ADMbxDN IS NULL

3) Delete the affected users with the following query

USE EnterpriseVaultDirectory
DELETE FROM ExchangeMailboxEntry
WHERE DefaultVaultId <> '' AND ADMbxDN IS NULL

4) Run the provisioning task

5) Try to reproduce the behavior by exporting the applicable archive again.